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Email Expert
CCCarole
Posts: 24,295
Registered: ‎05-21-2006
New Visitor
Posts: 1
Registered: ‎03-07-2008

Re: iPhone Mail no longer working for Comcast email

8/6/2012 I'm having the exact problem just started this week, first I was unable to send e-mails now I'm unable to send or receive. What is the fix? I tried resetting the password it didn't work.

 

 

Andy

Visitor
Posts: 1
Registered: ‎05-21-2007

Re: iPhone Mail no longer working for Comcast email

I'm having exact same problem. I just got a Droid and have no problem receiving Comcast 

 

 

New Visitor
ChuckEverett
Posts: 1
Registered: ‎08-07-2012

Re: iPhone Mail no longer working for Comcast email

Help.  Nothing I do allows my iPhone to receive or send emails using my comcast email address.  Please advise.

Visitor
Posts: 3
Registered: ‎10-08-2009

Re: iPhone Mail no longer working for Comcast email

My wife juststarted having a problem receiving comcast emails on her iPhone. I can add her account to my phone and get old emails, but not recent ones. Comcast, you must fix this soon.

New Visitor
Posts: 2
Registered: ‎05-31-2006

Re: iPhone Mail no longer working for Comcast email

Same problem - iPhone 4, Comcast account has worked for over a year, until last week, now can get past emails, send email but only getting very few intermittent new emails (whereas all new emails come in just fine to Outlook on my PC).

 

Ports are correct (995/465), passwords are correct, not deleting emails on server from my Outlook instance, I've deleted/recreated account, shut down and restarted phone...

Contributor
Contributor
Posts: 17
Registered: ‎03-11-2007

Re: iPhone Mail no longer working for Comcast email

[ Edited ]

I am not sure if this works for you, but I was able to get back on track by moving all of my inbox messages to a sub-folder on the server.  After that, all my new emails came through.  I've just read that advise on one of the forums, and my understanding was that it has something to do with one of the existing emails being corrupted, thus preventing new emails from being downloaded.

New Visitor
Posts: 2
Registered: ‎05-31-2006

Re: iPhone Mail no longer working for Comcast email

Thanks - I had tried deleting a bunch of emails going back about a month, but hadn't moved them all out.  I just moved them all out so the inbox is empty and that seems to have resolved the issue.  I'll keep my eye on it.

 

Thanks again.

New Visitor
ZenSei
Posts: 1
Registered: ‎08-13-2012

Re: iPhone Mail no longer working for Comcast email

When I tried to send emails they just disappeared!

 

I deleted the Mail accounts on both my iPhone and IPad and then rebuilt them.

 

This seems to solve the problem.

New Visitor
Katydid6387
Posts: 2
Registered: ‎09-13-2012

Re: iPhone Mail no longer working for Comcast email

Same problem since June 2012.  I can receive mail, but can no longer reply or send from the iPhone. Keeps saying my settings are incorrect.

Huge pain in the behind!

New Visitor
Posts: 1
Registered: ‎08-21-2007

Re: iPhone Mail no longer working for Comcast email

Same on my iPad.  Receive but not send.

 

Contributor
Posts: 6
Registered: ‎05-30-2006

Re: iPhone Mail no longer working for One Comcast email

Ok I've had a problem for about a week.  I have two comcast accounts. One worked fine and the second one which is still not the primary would only download emails through 8/14/12 and previously.  I tried everything, talked to Verizon, they got Comcast on the phone, Comcast disavowed any knowledge of the problem.

Went to the Apple Store, not their problem "comcasts".  Went into Verizon twice, still no answer.

Saw a post to backup phone to i tunes, which I did to save the data and apps and then rebuilt the original factory defaults.  I am not an internet genius either.  Nothing worked for more than a few minutes.  I deleted cookies, re entered email account many many times.  No answer.   I also tried putting emails from that date into a folder on my computer in case they were "corrupted". I think I've tried everything and nothing lasted for more than a few minutes.  I have all the current versions of software from Verizon and Apple.

 

Ok now I went to Comcast website where they talk about the ports in your apple mail accounts, They say sometimes you have to set your  incoming server to 995 but sometimes you should also try 110 and turn ssl to "off".,  I still have the outgoing port to 587 but all of a sudden I'm receiving new emails and the number is now up to 400 instead of 200.  Coincidence??  So one account has the original settings and I've not had a problem receiving current emails and the one I just changed the ports don't match the other comcast email but it works. Not sure but now I do have current emails.

New Visitor
Katydid6387
Posts: 2
Registered: ‎09-13-2012

Re: iPhone Mail no longer working for One Comcast email

I think that's great news??????

I have searched Comcast's website to no avail. Can you provide the link you found the portal info on?

My incoming is OK, it's my outgoing that all of a sudden stopped working. My husband has an Apple iPhone on AT&T network and has had absolutely no problem...... however he has way too many dropped calls and 'no service' areas for me to switch from Verizon.

Thanks!

Contributor
Posts: 6
Registered: ‎05-30-2006

Re: iPhone Mail no longer working for One Comcast email

Sure here's the Comcast link   customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/   Hope it works but the thing to know is that the Incoming server of your comcast email on your iphone needs to have the port set to 110 and the outgoing server needs to be set to 587 and the SSL encryption needs to be unchecked.  This works with the one stubborn email and I didn't have to do anything to the other email it's always been working, again from Comcast.  All I can figure with all these dates of non service, or no current emails is that maybe Comcast is rolling out different things with their service and that's why we see so many different dates.  I am from California and my problems started around August 14 but based on what part of the country you're from your problems could have started on a different date.

I'm curious to see if other people who have had problems receiving "current" emails from comcast to an iphone 4s can get things going.

 

Contributor
Posts: 6
Registered: ‎05-30-2006

Re: iPhone Mail no longer working for Comcast email

Try the fix I found which calls for changing your email ports to 110 on the incoming server, and then changing the outgoing port to 587 and the SSL leave it unchecked.  I had two email accounts from Comcast and Verizon was the carrier.  Only one email was coming through with current emails the second one was fine. I tried everything including resetting all the original factory settings via backing up onto itunes and saving my apps and then reloading but that didn't help. Tried resetting all the network settings.

Also, when my email came in I was advised by Comcast tier 2 support to turn off and then on my iphone as the email that was loaded only had two lines and wasn't fully downloading.  AFter I turned the power off and powered up it started populating as usual and has worked now with my iphone 4s and ipad like a dream.

 

New Visitor
Posts: 1
Registered: ‎03-27-2008

Re: iPhone Mail no longer working for Comcast email

has anyone thought to call the A.G.c's office in Mass?  My wife having the same issue on her iPhone 4s.  Std pop3 email client not working, and Comcast support trying to push her to download the xfinity app now that we've been switched to "xfinity connect" service...  Btw, my old pop3mail client on my Samsung Galaxy Android still works fine..  Another attempt to foist a crummy, nonperformant app on customers to sell more advertising?  The portal sucks, so heavily laden with ads and tracking sw it slows or chokes all but the fastest laptops, so it wouldn't be a surprise if they tried to control customer eyeballs on mobile devices as well...  

New Visitor
Rtills
Posts: 1
Registered: ‎02-03-2013

Re: iPhone Mail no longer working for Comcast email

Make sure you tap "Return" after you enter your password in the iPhone mail setup before you select "Done". That's what made a difference for me. Oddly enough I could receive mail but couldn't send mail until I re-entered my password this way.
Email Expert
CCCarole
Posts: 24,295
Registered: ‎05-21-2006
New Visitor
augustageorgia
Posts: 1
Registered: ‎03-22-2013

Re: iPhone Mail no longer working for Comcast email

This just happened to my phone today.  Read this link below.  I changed the outgoing port to 465 and it seems to work now.http://www.vtdesignworks.com/blog/comcast-xfinity-port-25-blocked-change-to-465-or-587-for-outgoing-...

 

 

Contributor
Support7VS
Posts: 16
Registered: ‎04-04-2013

Re: iPhone Mail no longer working for Comcast email

I just setup the mail on my Iphone with comcast to test, went fine.

You probably need to delete the profile for your comcast and re-add.
Recently some ports were closed because of Security issues.
When you re-add the account it should get the "Recommended Settings" seen below.

http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/

 

Comcast Tech Support, York PA

-Beard

 

Service Expert
Queen-Evie
Posts: 12,310
Registered: ‎02-04-2004

Re: iPhone Mail no longer working for Comcast email

[ Edited ]

Support7VS wrote:

 

Comcast Tech Support, York PA

-Beard

 


 While we certainly appreciate all the help we can get here in the forum you may not be aware that Comcast employees must be authorized by the forum administrator to post here in an official capacity.

 

Authorized employees have their names in RED and are designated as such. This assures customers that they are dealing with an employee.

 

Non-authorized employees can post but cannot state or infer they are employees of Comcast.



 


Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

Regular Visitor
Posts: 1
Registered: ‎08-19-2007

Re: iPhone Mail no longer working for Comcast email

I was able to finally fix this exact problem by also changing the outgoing SMPT password....both places in the settings menu must be changed....and also have to have a capital letter in the password for some reason for the iPhone
New Visitor
fabiolaaixala
Posts: 1
Registered: ‎05-27-2010

Re: iPhone Mail no longer working for Comcast email

Found the problem!!!!! after resetting your password make sure you tap return on your keyboard before tapping done.....that did it!!!!!

THANK YOUUUUUUUU