Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎09-19-2013
Posts: 1

Send and receive fax not working no ring tone detected

I have an HP 8600 all-in one printer, Comcast cable modem, and a router.  My phone service is through Comcast, (digital I guess) I am unable to send or receive a fax.  I have no wall jack for phone service.  When I run the fax test everything passes except for  the ring tone--  it does not detect a ring tone.  Is there something that I need to purchase to make this work?

Posted by
Bronze Problem Solver
Member Since: ‎10-18-2008
Posts: 4,517

Re: Send and receive fax not working no ring tone detected

[ Edited ]

Your printer needs to be plugged into a phone jack. 

What is your phone plugged into?

Posted by
Connection Expert
Member Since: ‎09-29-2007
Posts: 6,438

Re: Send and receive fax not working no ring tone detected

Should be two Jacks on the back of the Modem.  One for your phone line and one for a second Fax line if you have contracted for that extra service.

If you only have one incoming phone line then use a splitter plugged into the phone jack on the modem and plug your phone into one side and your All-in-one Printer Fax machine into the other side.