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New Visitor
Posts: 1
Registered: ‎12-04-2009

old comcast modem drop off?

where can i take my old modem if i dont have service anymore
Regular Problem Solver
Posts: 2,846
Registered: ‎11-02-2003

Re: old comcast modem drop off?

Your local Comcast office (check the phone book)...OR...

Call 1-800-COMCAST (IF you've RENTED the modem....) and arrange for a rep to pick it up...

Good Luck!

Connection Expert
JamesR
Posts: 6,433
Registered: ‎09-29-2007

Re: old comcast modem drop off?

Up at the top of this page, click on the light blue Tab and then click on "Service Centers" and provide your Street Address and Zip code it should provide you with several that are close to you.
Service Expert
Queen-Evie
Posts: 14,211
Registered: ‎02-04-2004

Re: old comcast modem drop off?

If it's a rented modem:

 

When the box is picked up or turned in, GET A RETURNED EQUIPMENT RECEIPT. Make sure it documents that what you returned is modem. If there are any stickers with serial or MAC numbers, make sure those numbers are on the receipt.  Keep the receipt in a safe place.. In the past, Comcast has billed customers for equipment that had been returned. Sometimes they lose track of the equipment and the receipt will be your proof that you turned it in to Comcast.



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Connection Expert
JamesR
Posts: 6,433
Registered: ‎09-29-2007

Re: old comcast modem drop off?

yeah, what sshe said. :smileyhappy:

Bears repeating! 

Make sure you get a receipt

and again

Make sure you get a receipt

  

 

Regular Problem Solver
slouke
Posts: 1,130
Registered: ‎06-16-2006

Re: old comcast modem drop off?


JMCS wrote:

yeah, what sshe said. :smileyhappy:

Bears repeating! 

Make sure you get a receipt

and again

Make sure you get a receipt


I agree:

 

Make sure you get a receipt

 

Service Expert
Queen-Evie
Posts: 14,211
Registered: ‎02-04-2004

Re: old comcast modem drop off?

I speak from experience on the receipts. I had mine when a collection agency informed me that Comcast wanted me to pay for 2 dvr's. I called Comcast immediately and got that cleared up.

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.