07-18-2012 09:15 AM
I understand that it is difficult to get anyone at Comcast to respond to requests for status of the prepaid VISA cards offered when we sign up for a two year contract. We signed up in June and I would like to start now asking for an update on the status of our $150 pre-paid VISA card. So far I am not happy with Comcast customer service and have seriously considered taking advantage of the 30 day cancellation offer. We had better internet service with AT&T in Michigan prior to moving to Tennessee and they were also more responsive. We have a week to decide if we want to go back to AT&T and Direct TV.
07-18-2012 11:20 AM
From what I know you need to have 3 billing cycles where you paid your bill in full and did not miss any payments before the card will even begin to be processed, since you are still in your 30 day window you have a ways to go before you will see a card based on comcasts requirements.
07-19-2012 04:27 PM
It's not something to which the customer service ppl have accesss. To get help, you can contact Comcast Corporate Customer Service (firstname.lastname@example.org) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.
10-11-2012 01:56 PM
To get help, you can contact Comcast Corporate Customer Service (email@example.com)
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