What's the point of having a customer service blog that only covers the good news? What's the point of asking for your customers TRUE opinion if you are only going to post the one's that make your customer service department look good? I guess that is why you only have ONE posted comment. I had THE WORSE customer service experience with Comcast last night....on hold for almost 2 hours and passed around between 3 agents. I have all of the details and I have printed my phone bill as proof of the time spent on hold. I also have agent names and id's documented. I was simply calling to move my service but after that experience I have decided to CANCEL IT all together. I am furious! The lack of respect for your customers is unbelievable and your one customer doesn't matter attitude will come back to bite you. I will be writing personal letters to Rick Germano and John Williamson EVERY WEEK until I receive a response. Sounds extreme huh??? Well, not as extreme as me being on hold for nearly 2 HOURS!!! What's even worse is I have to listen to an automated person tell me how much of a "VALUED CUSTOMER" I am and someone will be on the line "SHORTLY". Even worse, I get a call back from a survey company before I even receive help on the issue I called about. Finding top executives to reach out to is not a difficult task due to our great internet (which I do not have from comcast thankfully). I consider myself a patient person, however, last night was COMPLETELY UNACCEPTABLE! I WILL NOT let this issue die because I'd hate for someone else to go through what I did last night. It's the exact opposite of what you advertise which is customer service 24/7, blah, blah blah. More to come.....that's a promise.....
What's the point of having a customer service blog that only covers the good news? What's the point of asking for your customers TRUE opinion if you are only going to post the one's that make your customer service department look good? I guess that is why you only have ONE posted comment. I had THE WORSE customer service experience with Comcast last night....on hold for almost 2 hours and passed around between 3 agents. I have all of the details and I have printed my phone bill as proof of the time spent on hold. I also have agent names and id's documented. I was simply calling to move my service but after that experience I have decided to CANCEL IT all together. I am furious! The lack of respect for your customers is unbelievable and your one customer doesn't matter attitude will come back to bite you. I will be writing personal letters to Rick Germano and John Williamson EVERY WEEK until I receive a response. Sounds extreme huh??? Well, not as extreme as me being on hold for nearly 2 HOURS!!! What's even worse is I have to listen to an automated person tell me how much of a "VALUED CUSTOMER" I am and someone will be on the line "SHORTLY". Even worse, I get a call back from a survey company before I even receive help on the issue I called about. Finding top executives to reach out to is not a difficult task due to our great internet (which I do not have from comcast thankfully). I consider myself a patient person, however, last night was COMPLETELY UNACCEPTABLE! I WILL NOT let this issue die because I'd hate for someone else to go through what I did last night. It's the exact opposite of what you advertise which is customer service 24/7, blah, blah blah. More to come.....that's a promise.....
Sincerely,
A Very Upset Customer/ Soon to be X-Customer