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mandyseason
Posts: 1
Registered: ‎11-22-2010

2 year contract added when I asked specifically for no contract term

‎09-07-2011 11:43 AM

I just moved to a new condo and moved my Comcast service. I used to have internet only but I added TV when I was moving. When I set everything up over the phone, I asked specifically for no contract TV service and I was assured there would not be any contract term.  

 

Guess what, I entered a 2 year contract term. I never agreed to this, and in fact, I was very careful to make sure that this was not the case.

 

What's up Comcast?

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Regular Contributor
Posts: 45
Registered: ‎12-21-2003

Re: 2 year contract added when I asked specifically for no contract term

‎09-07-2011 02:22 PM

Did you read this?

http://www.comcast.com/Corporate/legal/DoublePlay.html

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CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: 2 year contract added when I asked specifically for no contract term

‎09-07-2011 02:31 PM

I think that link shows information for new customers, not exisiting customers.



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Regular Contributor
Posts: 45
Registered: ‎12-21-2003

Re: 2 year contract added when I asked specifically for no contract term

‎09-07-2011 02:39 PM

You're right. I apologize.

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CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: 2 year contract added when I asked specifically for no contract term

‎09-07-2011 02:41 PM

No apology needed, you were trying to help! :smileywink:



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CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: 2 year contract added when I asked specifically for no contract term

‎09-07-2011 02:44 PM

I have notified the Administrator of your post.  Watch for his reply here, in this thread.  It may take a couple of days.

CC



Need Email Help? Please post the following information in your post.
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ComcastLarry
Posts: 1,683
Registered: ‎05-04-2011

Re: 2 year contract added when I asked specifically for no contract term

‎09-14-2011 01:40 PM

-

 

I will have a billing specialist contact you to help resolve this matter.

Thank You


-ComcastLarry-
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sabenkane
Posts: 1
Registered: ‎01-20-2012

Re: 2 year contract added when I asked specifically for no contract term

‎01-20-2012 12:57 PM

I somehow entered into a two year agreement, and we specifically signed up for a 1 year agreement with 6 months HBO.  So can you please explain, how this is happening to multiple people? 

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