I knew I shouldn't switch but decided to try a triple play package after many years away from Comcast phone and Internet, which I only had 1 year about 10 years ago.
Took the plunge and I so regret it. First of all, I was told porting my number would be "no problem." Called early in the week for a Sat. appointment. Then the trouble started. First, the number porting was an issue and I was told my appointment was moved to Tues. I was starting a new job and since it is generally unacceptable to take your second day of work off, I was given a "temporary" number and told it would be up and running on 9/11/12. When it wasn't, I called, and was told by a snide Comcast rep that a temp. # results in cancellation of porting. What???? Makes no sense and they certainly didn't explain that to me, if that is their "policy", which I doubt. Next the same rep. said it was scheduled to be finished on 9/13, but he didn't think they would make that date. On the 13th I was told it would be done on the 18th. On the 18th I really lost my patience. After calling several times and screaming at various reps., they got the service working on the 19th.
Guess what? After LESS THAN 24 HOURS of phone service, it no longer works. I have NO PHONE SEVICE. NO DIAL TONE. NO ONE CAN CALL ME. Ironically, the last number calling me was COMCAST, at about 2 p.m. Don't know what they screwed up but now I have nothing. I have to wait for a tech. on Saturday again, and I told the woman she had better mark down in no uncertain terms that I will not be able to take a confirmation call (as I have no phone and my cell does not work well in the house) and they better get their buttS to my house and fix the problem regardless. She was offended by my language. I am offended and appalled that this is acceptable service. Think I will be paying a visit to corporate in Philly, in person, on Monday.
Also, The username/email that my genius original tech gave me, is tied to addresses where I have never lived. Obviously used by others. When I wanted to check my bill, I couldn't log in and the security question was regarding pets. I have never owned pets, never created that as my question & therefore couldn't log in. Why can't I log in with my primary, non-Comcast email as I did previously?
Finally, everyone has pointed out that they have credited my account for 1 month of phone service. Well, how nice. Apparently their failure to port my number over means I will have to pay extra for my old phone service, which hasn't been in use in 2 weeks. And, they also point out that my activation fee was waived. Thank you, but that was part of the sign-up and not a favor you did me. For a lousy $29 credit on my bill, the lost calls, lost productivity and lost hours of time are nowhere near compensated.
I should also mention the fact that I when I first bought my TV I was able to see high-def network channels. When Comcast forced the digital conversion on us,I asked if I would still have that and was told I would. Well, guess what, I no longer have any HDTV. Why? Because Comcast wants you to pay extra and rent extraequipment, when clearly I had it before and the TV itself should not require any special equipment to get HD.
My parents are fortunate enoughlot live 15 minutes away and have another cable service. The pay about $30/month for cable and have high-def. channels.
COMCAST/XFINITY, you don't deserve to be in business. You are horrible and I look forward to visiting your corporate headquarters on Monday after yet another tech. screws up.
