08-06-2012 07:39 AM
I have been trying to talk to a Comcast Rep about my bill every month for 4 months now. I have a bundle and they are suddenly charging me for each service separate and equipment rental. I know my startup promotion is over but it's stil is supposed to be a bundle price. I can't get any help on the phone and I have asked for customer retention to turn it all off and they just put me on hold for hours and I am at work all day and can't stay on the phone waiting. I am tempted to just pack it all up and dump it at a store somewhere. I like the service sorta, but I want my bill straightened out.
08-06-2012 11:16 AM - edited 08-08-2012 04:49 PM
Send an email to the firstname.lastname@example.org: Include all of the following: Full name, service address, phone number, Account number, a link to this thread, and full details of the problem.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
08-07-2012 09:51 PM
THE WE_CAN_HELP@CABLE.COMCAST.COM E-MAIL IS NOT OPERABLE. i JUST SENT TWO EMAILS WITH THE LAST 50 MINUTES AND THEY WERE RETURNED UNDELIVERABLE. SO FOR COMCAST BEING INTERESTED IN ITS CUSTOMERS NEEDS. LOOK AT ALL OF THE LOG, MORE NEGATIVE THAN POSITIVE
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