Customer Service

[jgr0730]

Please pass this on to someone that will take an interest if there is anyone.  

I have never been treated so poorly from ANY company that I do business with.  I am ready to jerk this equipment out and throw it in the street.  I have had issue since I 'upgraded my service' HA what a joke.  I am being billed over $200 a month for the worst service I have ever experienced.  I have swapped out the two HD DVR units I have 4 times because of issues.  Everytime it is a different problem. The customer Phone service, after on hold for every call 45 minutes to an hour, no one can handle a problem, technicians after finally getting someone to come out have no notes on the ticket to tell them the problem, tickets just say it is a trouble ticket.  So all the time you spend on the phone explaining what the issue is they know nothing about it.  They guarantee to get here in a 2 hour window.  After not showing up and you have taken off of work or sat home all day waiting and then on the phone to reschedule another appt. Today my appt was for 5pm to 7pm, he tech 'says' he came at 4pm and then never showed up again, even after I called to confirm the appt and dispatch said they would be out here before 7pm.  called back in and noone will come tonight and i have had to schedule another appt and stay home yet another weekend because I have taken too much time off work to do this.  I should start billing Comcast for my time.  I was with DIRECT TV for 12 years without this poor of service.  If I do not get 2 new boxes installed this Saturday this is the END.  A VERY DISGRUNTLED customer.  And you won’t be calling me a customer

[Cajunbubba]

I agree.  The customer service ispathetic.   I have a TV that is getting Pixelated service, a phone line that cuts out and Internet that has gotten slow and drops out.  This after a year of $200/mo.  Called and after of 30 minutes of hold got an appointmentscheduled for 2 days later (today) between 3-5 pm. They did not show after we made a point to wait for them.   They called finally at 6:49 and we told them it was too late we had dinner plans.   Tried to call to reschedule and got the message  "due to heavy call volume we are un able to take your call at our 24 hour call center".  Tried to call for the last 3 hours.   I am done.   Dishnetwork here I come

[i-am-nerdburg]

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.

[mailbag]

I totally agree with the frustration of those who try to call Comcast and get service.  Long long long waits on the phone, someone from Asia on the other end, who may try to help but can barely speak the English language..  Requested to speak to a rep from the US, "can't do that must call Comcast".  Isn't that who I just called?

 I have been trying to install a DVR box for about six hours, and according to the instructions, should be a fairly simple install.  Not quite.  Internet activation failed 'call Comcast 'error code 7'  Called again to Comcast, 45 minutes later a voice on the other end from Asia.  Sorry we are having an outage in your area 'that is the problem'.  Not true, all other TV sets are working, as well as the internet and phone.  Asked for a tech to come to the house to fix the problem, 'sorry, can't do that from Asia, a tech is in the area to fix the outage'.  What outage?

Comcast has to have the worst possible customer service in the entire world.

[CCCarole]

Don't know if this will help you, but you might want to ask for help in the TV and Equipment Forum. Maybe on the Experts can help you oput

http://forums.comcast.com/t5/XfinityTV-and-Equipment/bd-p/CTV_Equip