Customer Service

[mbg71]

Comcast needs to post the exact date that promotions end on monthly customer billing statements.  Over the last several years I have had multiple situations where a Comcast Customer Service representative tells me a promotion lasts for six months to a year.  My Comcast bills come in and show a price for a "promotion" but never specifies when the promotion ends--until a higher price appears on the statement without prior warning.  It never fails that the promised promotion ends before the Customer Service person says it will.  An example is a promotion price for HBO.  I am told by Comcast that the HBO promotion price is good for a year and I confirfm the expiration date.  After six months, the promo price disappears from my statement and I am automatically charged a higher price.

Something needs to be done by Comcast to improve the billing statements by adding the expiration date of promised promos.  Comcast personnel need to be better trained.

I am a Comcast stock holder and I am not pleased with the way my Comcast account is being handled.

[UHFhd]

 CSR's ( executives ) after confirming via phone or chat new services , should be required to submit email to customer stating terms of agreements like most company's , who offer contracts in writing  .

[rog286713]

on your paper bill it does say the month before the promo ends that it is expiring.  Do you look at your paper bills or print them out?

[mbg71]

I have reviewed twelve of the Comcast monthly statements most recently received in the U.S. mail from Comcast.  None of the monthly bills tells me when a Comcast promotion price will end.  I wish it did--but none of my statements indicate an expiration date of promos.

I record notes of my conversations with Comcast personnel.  Invariably, the expiration dates of promos as discussed with Comcast personnel end before the promised time.  The first indication I have that a promo has ended is when a statement arrives with a higher cost for the promo service.

I just received a monthly bill which bills me for a higher price for a promo six months in advance of the original promised price for the promo.

I am frustrated now because I can't get through to a Comcast person to resolve this issue.  This happens repeatedly.

[rog286713]

only the bill for the month directly before the promo end says it.  so if your promo ends in july your june bill says it.  To reach comcast call the 1800 number and press the prompt to upgrade service.

[mbg71]

None of my monthly bills from Comcast have ever inidcated when a promo will end--and I have now checked for the last two years.  If your statements carry this expiration info, then you are most fortunate.

All I want is for Comcast to provide the expiration date on my monthly statements.  It is not happening with my statements.

[Bill-1948]

Comcast dose not have the same rules ever location. You would think just a small thing like that would be part of the bill paper or online. Comcast customers come from all life styles and work. You would think they would do that as a customer service.

[rog286713]

also I will add, I am in a very competitve area so comcast has to be better or they will lose customers.  If you call comcast and they tell you you are in a 6 month or one year promo if might make sence if you put that into your cell phone or your calender to remind you your promo is ending.  We all need to take responsibilty for what we sign up for and comcast is not a necessity it is a service you pay for so if you don't like how they work you can always go to a competitor who will notify you of when our promo ends.