I feel your pain, DANIELLENANCE.
In 2007 I decided to switch phone service from AT&T to Comcast in order to get the bundled discount. Two months and seven tech visits later, our home phone was switched over, but at the loss of my office fax phone number (which had to be reissued requiring the printing of new business cards) and the loss of income due to downtime and missed calls. I have a five-page chronology of this sorry episode which was ultimately escalated to the V.P. of Customer Service at corporate headquarters. In the end they did make concessions which I agreed to as fair compensation.
I have since had other experiences with Comcast which highlight their incompetence, but nothing to the level of the aforementioned. However, I went against my better judgment and decided to “upgrade” my Internet service to Business Class. This was precipitated due to my troubleshooting as to why email attachments that would have gone through previously were now getting kicked back to me and my client. I was eventually informed that, unbeknownst to me, my Residential email service had been downgraded to a limit of 10MB a month prior rather the 15MB as stated online. I was assured by the sales agent that there would be no impact to my bill—even with my current bundled service discount—and there would be no charge for the installation of the new modem.
Then I got the bill.
It had increased by $82 (and this was prorated for a partial month—who knows what the increase would be in the future) and included an additional $50 installation charge—and all this within a billing cycle that was PRIOR to the service being activated. I am currently waiting for their response and have informed them that I have a detailed letter regarding this episode ready to drop in the mail to the San Jose Mercury News “Action Line” columnist if I have not heard back from them by end of day tomorrow.
Good luck to you in your dealings with Comcast, but stay on them. Don’t let them push you around.
