07-11-2012 10:43 AM
About two months ago, my cable was severed. A Comcast technician came and reconnected my service, but left the cable on the surface of the ground running across my yard. He said Comcast would call me and send a different team to bury the cable. Nothing has happened. I've complained via e-mail to Comcast, and there's been no response. If something doesn't happen soon, I'll be a new Verizon FIOS customer. Verizon installed the FIOS interface for my home phones at no charge, and it's a simple matter to switch internet and TV to FIOS, now that the fiber optic interface box is attached to the house. Comcast, the clock is ticking.
07-11-2012 11:27 AM
Though it’s not clear this is primarily a customer to customer forum
To get help, you can drop a note to Comcast corporate customer service (email@example.com).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
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