My subject matter says it all. First they told me they cannot tell me where they are. Finally one person admitted it. Now the reason I know this is because my On-Demand is constantly going bad and I am forced to call Comcast about every month or two. There was a lull of more than that time due to my being out of state and in a place where I used Time/Warner cable. Otherwise On-Demand goes bad on a constant basis, and I cannot access it. I am forced therefore, to phone India, get a tech, some of whom are actually good and others who barely speak the language. The other night when I scheduled my appointment for today, the second guy I got was ok but the first guy hung up on me because I insisted my billing address was correct despite what he thought he saw on his computer, given I have had a residence at my billing address for 45 years. That was long enough for me to know my name and address; 45 years certainly would do it I think. Now it was between 2-3 A.M that I was caught up with the techs on the phone from Delhi just to schedule an appointment for today, which needs to be completed within the next 60 minutes to be real yet I was woken up by a 2nd dumb computer phone call asking if I still wanted the appointment a few hours ago. I could not get back to sleep. I am not a happy camper at this moment. I am tired.
The second guy I got out of India told me he didn't need my billing address and that my Florida address was all that was needed. On my Florida address, where the bill does not come, we were in accord that I actually lived here also. The second guy happily ignored what my billing address might be. Comcast knows my billing address because they never fail to bill me up in NY, where my billing address is.
Today I am in a foul mood because a computer call from Comcast concerning an appointment I made for a technician, a useless phone call, the second one by the way, the first having been yesterday, woke me up and now I am still waiting for the 30 minute prior call from the technician, (the real live person who will come to the house), confirming that I am home so that he can come on over.
Why I had to lose a sleep due to the Comcast computer system phoning me, (well maybe it was late in the day in India for all I know), is beyond me. I am told "this is what is done", something right up there with the lie concerning where the phone techs are located.
I do want everybody to know I have nothing against the Indian people. I have everything against an American company that steals jobs from American citizens. That is oh so wrong. In fact, it is disgusting. I think this is something Comcast customers should know.
So to be clear, when an American buying Comcast services needs tech support they are talking to somebody on the other side of the globe. And I think if Comcast is doing this they should at least own up to it.
