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Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Comcast Customer Service Sucks

[ Edited ]

At this time I must have heard the phrase "your call is very important to us" about 150 time. I am currently on hold over 62 min.

Great job Comcast for striving to continue being the bottom of the barrel when it comes to customer service.

Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

72 min on hold

Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

88 min on hold

Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

"you call is very important to us" about 200 times

Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

90 min = I had it.

Bronze Problem Solver
Posts: 5,222
Registered: ‎07-02-2003

Re: Comcast Customer Service Sucks

Wow.  Clearly the call got dropped somehow.  I'd have called back long before that.

Recognized Contributor
MissyLaneous
Posts: 915
Registered: ‎01-07-2007

Re: Comcast Customer Service Sucks

Remember, too, that it's those Comcast executives who answer the calls, lol.  The phone tree states "please hold for the next customer account executive".  Not representative or agent, lol.

 

Sarcasm aside, I'd have called back, too.  I wonder if they've changed their phone system as I have noticed a dearth of silence when choosing phone tree options -- some of up to 35 seconds.  Dead air.

__________________________________________________________
"CUSTOMER SERVICE" means providing
s-e-r-v-i-c-e to the customer, not the other way around.
New Visitor
cmlcma
Posts: 5
Registered: ‎10-03-2012

Re: Comcast Customer Service Sucks

"Somehow"...c'mon now.

Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

[ Edited ]
Today I was going to make one more attempt to resolve my problem:
"We are unable to take your call at this time due to high call volume (1,000,000 customers and 2 guys in India answering the phones). We are sorry for the inconvenience."
Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

Again, great job Comcast for striving to continue being the bottom of the barrel when it comes to customer service.`

Contributor
awiening
Posts: 9
Registered: ‎10-02-2012

Re: Comcast Customer Service Sucks

This is now day 6 trying to get thru to Comcast.
Again I am getting the message:
"We are unable to take your call at this time due to high call volume. We are sorry for the inconvenience."
Unbelivable!