03-03-2012 10:24 AM
I had the online CSR actually end the chat, what happened to the customer service? My free HBO promo ended for March and I chatted with comcast to disconnect HBO. She told me once she reviewed it that HBO was free still for March. I corrected her and told her it was 10 a month. I was under the impression that when you use the chat with CSR there is no charge for downgrading especially when their is a promo. I emailed Comcast to request credit and they told me do to security I could request the credit for dropping HBO online chat. I joined the chat and the CSR for the 2nd' chat ended before anything was even resolved. So who I contact about a credit for dropping HBO that was a free promotion? I am really tired of being nickled and dime for fees from Comcast.
03-04-2012 02:06 PM
You need to call 1- 800 comcast and speak with someone in the Billing Department. The Help Forums are monitored primarily by other customers like yourself and we do not have access to your Account at all.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map