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Visitor
Posts: 1
Registered: ‎05-29-2008

Comcast Online Chat

I had the online CSR actually end the chat, what happened to the customer service?  My free HBO promo ended for March and I chatted with comcast to disconnect HBO.  She told me once she reviewed it that HBO was free still for March. I corrected her and told her it was 10 a month.  I was under the impression that when you use the chat with CSR there is no charge for downgrading especially when their is a promo.  I emailed Comcast to request credit and they told me do to security I could request the credit for dropping HBO online chat. I joined the chat and the CSR for the 2nd' chat ended before anything was even resolved. So who I contact about a credit for dropping HBO that was a free promotion?  I am really tired of being nickled and dime for fees from Comcast.

New Visitor
indianasosa5506
Posts: 2
Registered: ‎03-03-2012

Re: Comcast Online Chat

Why my bill is so high,,last time I call comcast a supervisor said I had a discount ,, to pay 27.77 this bill and the the other that follows 21.95

 fallows

 

New Visitor
indianasosa5506
Posts: 2
Registered: ‎03-03-2012

Re: Comcast Online Chat

for  internet

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Comcast Online Chat

You need to call 1- 800 comcast and speak with someone in the Billing Department.  The Help Forums are monitored primarily by other customers like yourself and we do not have access to your Account at all.

 



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Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Comcast Online Chat

Cable Expert
i-am-nerdburg
Posts: 11,230
Registered: ‎06-27-2009
New Visitor
Posts: 1
Registered: ‎02-18-2009

Re: Comcast Online Chat

please mail me copy of my phone useage......

 

Recognized Contributor
fpirelli
Posts: 449
Registered: ‎08-06-2013

Re: Comcast Online Chat


dnixon2595comca wrote:

please mail me copy of my phone useage......

 


How can we do that when we are customers like you??

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Comcast Online Chat

‎03-04-2012 02:06 PM

You need to call 1- 800 comcast and speak with someone in the Billing Department. The Help Forums are monitored primarily by other customers like yourself and we do not have access to your Account at all.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.