Customer Service

[po-d]

On a scale of 1 to 10 I give them a zero, zip, nada. For almost a week I've been trying to get the ON/OFF (mostly off) on my Inet, cable, phone fixed.  I've told them it's a medical issue on the phone service (my wife almost died last week) and it doesn't matter to them. As I see it they are pretty much worthless. I'll be researching another entertainment choice and dumping them shortly. Their service is unconscionable.

Ron

[jasmo1]

Obvious that they do not understand the definitions of the words "Customer" & "Service"!!!!

If there were other choices for us, they would be bending over backwards to understand and provide both!!

Comcast will just spend their BILLIONS OF $$$ they make off us for purchase of sports teams & naming rights to stadiums on arenas and boatloads of other usless stuff they wouldn't be spending $$$ on if they were forced to charge a reasonable rate for the service they provide.

[MichaelDonlan]

I've attempted to call Comcast at least ten times over the past 10 hours regarding the need to drop a service.  (You can't drop a service with the "live chat" function.)  After going through the approximate dozen prompts I eventually get to "Comcast is experiencing higher than normal call volumnes - we're sorry we can't take your call - please call back at a later time.  There must be a massive amount of issues.