02-28-2013 04:28 PM
03-01-2013 02:23 PM
I would recommend that you send all this information in an email to the We Can Help Team for assistance.
Please include all of the following in your email:
The full name on your account
Home phone number & an alternate number where you can be reached if possible
Your Comcast Account number
A link to this Thread
A detailed description of the problems
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
03-01-2013 11:09 PM
Comcast rewired your inside wiring to work with thier service. They will either need to go out and do the cross connect for you or you will need to contact ATT to have them do the cross connect for you.
03-02-2013 02:29 PM
Comcast isn't necessarily going to look at it as an issue they cause, you installed service with them, they set up the wiring in your home to work with it and did the cross connect.
If you went back to ATT then they will have to come back and do the cross connect to thier service at the NID. I understand not being happy with comcast on this but ATT functions in the same fashion.
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