09-08-2012 11:50 AM
About three weeks ago, I had a Comcast rep come out on a Monday because I did not have internet connection. She "fixed" it, and it worked fine. For an hour. I had to wait again for another Comcast rep to come out on Wednesday (with no Internet mind you - and I work from home so this is a HUGE inconvenience). Thsi rep determined that the signal going into my unit was weak and that it would have to be rewired.
Here I am today. Internet is extrememly slow and drops off quite often. I called earlier in the week (I belive it was Tuesday) to schedule an appointment for a technician to come out and rewire my apartment. They were supposed to come between 8-10AM this morning. Then, a comcast rep was going to come set up the equipment properly between 5-7PM tonight.
Well, it is now 10:47 and I still have not heard from a technician. I brought this issue up with a customer service rep (Georgia) on online chat, and she said "Don't be worried, a technician will be there before 7:00PM tonight". What? I needed to verify this. "So you're saying that you're extending my window from 8-10AM to 8AM-7PM?!". "That is correct".
WHAT?? An ELEVEN hour window?? You would think after having SO MANY problems with Comcast, that they would care to keep their schedule. Instead, I am stuck sitting here ALL DAY waiting for them. What a great Saturday this will be. Thanks for absolutely nothing, Comcast. I'm sure you'll have no problem billing me $130 month after month even though my service has been AWFUL.
09-09-2012 07:29 AM
To get help, you can contact Comcast Corporate Customer Service (email@example.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.
And don't use Comcast chat - they have no idea what they are doing.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
09-10-2012 02:51 PM
09-10-2012 03:27 PM
The Help Forums are monitored primarily by other customers like yourself. We don't have access to your account and cannot help you. Comcast employees do not read forum posts on a regular timeframe and probably won't see your post so they won't call you.
You can send an email to the We Can Help Team:
.Please include all of the following in your email:
The full name on your account
Home phone number & an alternate number where you can be reached if possible
Your Comcast Account number
A link to this Thread
A detailed description of the problem
OR, you can go here too:
ComcastDirect link on BBR
Need Email Help? Please post the following information in your post.
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Details of the problem you are having.
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