01-03-2012 10:43 AM - edited 01-03-2012 10:47 AM
Bank of America and Verizon tried the exact same practice, and customer backlash was unbelievable and the loss of business was felt financially.
If you actually start doing, I will cancel my service immediately and oh how twitter/facebook will hear about this, generating outrage and continued loss of business for Comcast.
Want to give it a go? Try me. I will not put up with this.
Edit: By the way, why was I told on the phne by a CSR there IS a $5 fee to pay online. Yet when I go to make a payment online, there is NO mention of a $5 fee? She told me the ONLY way not to get charged the $5 fee was to go pay in a local store in person. Is this true or not?
01-03-2012 10:50 AM
Though it not clear this is primarily a customer to customer forum
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01-03-2012 11:11 AM
There is a $5 fee to make a payment through the phone to a live person.
There is no fee to make a payment online, or through the automated phone process.
01-03-2012 12:50 PM
Ah, misinterpreted these forums due to seeing some omplaints forwarded to a "moderator" and issued credits, etc.
I was about to get really, really upset at yet another company charging to make payments online. The fee to make a payment with a CSR I am OK with that.
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