Customer Service

[muttdog123]

Comcast is nothing more that a pack of liars...i was told my wireless modem would be free with no installation fee since i was a good customer...well guess what i must not be a good customer they charged me $120.00..bunch of liar's...i've called and all they said is this couldn't have happened...guess now i'm the liar....when i run my course and don't get any results...I will go back to my antenna as soon as my grandson leaves...just a bunch of thieves

[imn_garfield]

COmcast is really such a bunch of liars . I had signed for an installation fee of $44.00 and guess what , they're charging me for a total of @238.40 dollars with the bill coming to my house non the 9th day after the service was installed and the charge for miscellaneuos was actually more thyan what the amount of service agreed. The charge was made for 2 home visits when the cable guy came only once with rudest bahavior , the cables still laid out on the lawn two months aftre the service was installed, now my bill is coming up to @389.45 and no call back from comcasr, non e-mails, no nothing but bill after bill. They only care about money. COmcast if filled with thieves. Daylight robbery. This really needs to go legal and it has to be spread on all social media network.

[i-am-nerdburg]

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.

[millieshndc]

I read the unhappy customers that posted here & was very surprised. I can't comment on your specific situations, I can only relate my experience with Comcast (more detail below). I know I have days where everything seems to go wrong & my stress level is high & I'm frustrated. All I can think is you maybe it was the customer service rep's you spoke with. Getting an inadequate person can happen in the best of companies & when it has happened to me I ask for their supervisor. This way I am not cont'g to escalate and wasting my time. With the supervisor I get my situation handled. Also I am letting the company know about this person that is representing them. As long as you are not being unreasonable I would advise this route. The customer service rep. may need further training or they are not doing their job . . . . I believe this is positive for you, the company & other customers.

I personally have never had any serious problems & anything I was confused about or didn't understand, etc. has always been taken care of immediately. I have now been with them for almost 10 years. I was with several other companies before them - had dish & also cable. I would never go back. If I was upset about anything they have gone out of their way to make it right & do little things that make me feel like this is a company that does care. I am not being prejudice here - - all people in all the world need to make a living but . . . I really appreciate that I am talking to a U.S. company that has U.S. folks working for them. They speak English clearly which is a blessing to me. I am hard of hearing and have trouble with heavy accents.

As I stated above, I was not in your situation but I would definitely contact them again. I would call them. Also, if it is a billing issue I would enclose a letter with my payment (or whatever part of invoice you are paying) explaining the situation, the dates you contacted them & who you spoke with. Detailed explanation of what the person said to you and action they were going to take in resolving. Then of course the final conclusion - what you posted here as your complaints.

[sunnyv]

Comcast offered me a $75 cash back for a bundle service. I signed for the service in February, customer service told me I needed to pay 3 bills in a row and then my gift card will come on the mail. Forward to August 1st and  guess what? my gift card hasn't arrived yet. So I called and an incompetent representative says that I have to agree on a 2 year service agreement to receive such a gift card,sure! where was that stated in the first place? not in my contract not on the advertisement. Then I decided to email them, thinking that someone more knowledgeable can give me a clear explanation and answer so not only they told me "they understand how stressed I might be checking on my gift card status" but they say now that I have to agree on their terms to receive such gift card. Unbelievable! yes, a bunch of rotten thieves...!

[julian69]

agreed, i have had way too many disputes with comcast and have been promised certain things by their customer service only to be transferred and told that there is nothing they "can" do.