Customer Service

[kathleendaly]

In March of this year, a lightning surge fried my tv and cable box. However, my tv was plugged into a surge protector, so the surge must have come through the cable. A Comcast representative came to my house and replaced my box (with a standard def box instead of an HD, like the one I had) and said that I would be contacted regarding my damage claim. I've called multiple times, but no one has helped me out or given me information about the status of my claim. Is there anyway to get faster customer service from this company that "guarantees" excellent customer service?? 

[reasd]

Hello,

You might have got a faster reply to your posted if you had posted it in the customer service group instead of xfinity connect mobile app group.

Give this a try and see if this will help.

You can send an email to the We Can Help Team.  Make sure to include all the details of the problem you are having.

We_can_help@cable.comcast.com

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

Your Comcast Account number

A link to this Thread

A detailed description of the problems

[rog286713]

Was is plugged into a surge protector or a power strip?  Was the cable box also plugged into it as well, you say just the tv.  I don't think your going to get anything for an act of god, you probably need to notify insurance. 

Even if you had a good surge protector a powerful strike can still get through it.   Is your cable tv or your home grounded?