08-08-2012 07:38 PM
I am writing to offer feedback to other Comcast subscribers. I recently offered comments to Comcast (CC) regarding issues related to Xfinity website and e-mail, specifically slow loading regardless of hardware, i.e., PC and MAC, and email blank pages, etc. I received a reply from CC (specifically, Cynthia) that said they were sorry I was having trouble with Norton Antivirus. I NEVER mentioned Norton because I have no issues with it. Further, the rep went on to provide a 'commercial' of all COmcast provides. Frusttrated, I contact CC Loyalty Dept.. I spoke with a rep and asked if I could speak with a mgr. He prevented that call. Further, he said the Mgr would ring me back withoin an hr. It NEVER happened. I was then contacted by someone from the 'escalation dept'. The person, Deb, immediately bumped me to a tech person. I told this person, who has been the most receptive and patient individual I've connected with at CC (sick of the music of being put on hold!!). He asked if my issues were for the past 3 days. I said 'no' but for the past couple months. He said there is a 'fix' for PC platforms as it relates to the e-mail issues. I was asked to elect for/use a more skeletal verison of the email system that what I have used for years. Thus far, bugs still present.
Further, as a consolation prize I was extended a reduction in my monthly payment. When I inquired how such an arbitrary decision could be made I was told it was because I did purchase the services (Internet, phone, cable) as a bundle. I told him that simply was not true. I purchased as a bundle when service was initiated. So, price decrease. Then I receive 3 different invoices and for the same time period and nne of which had the same amount.
I could go on and on.
At the end of the day I am frustrated, angry and disappointed by the very poor customer service I have received from CC. The do not treat the customer as such but rather demand the customer 'defend' their assertions. As a service industry, CC ranks as the lowest of the low.
I am moving to another company.
08-08-2012 08:07 PM
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