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Visitor
Posts: 2
Registered: ‎10-15-2009

Comcast stinks

Three phone calls with wait times averaging 20-30 minutes to get DVR boxes switched out. Finally service call scheduled between 5-7 pm. No show.  After 39 minutes on hold I'm told the service call was scheduled for the time frame but not a date. What?? How can that even be possible ttheirselves Comcast  system allows a moron CSR to do that? Now working on 48 minutes for a supervisor.  DISH give me a call.

 

Contributor
GalvTexGuy
Posts: 6
Registered: ‎11-14-2010

Re: Comcast stinks

Yes, they do stink.  All Comcast customer service stinks.  I've been a customer for years.  I have accounts at two different addresses with bills totalling over $200 a month that I am going to be cancelling.  Do they care?  No, they don't.  You know why?  Because there's always another sucker.

Visitor
Posts: 2
Registered: ‎10-15-2009

Re: Comcast stinks

Question is how do you get your local community to dump them and find a provider who actually provides?

 

Contributor
GalvTexGuy
Posts: 6
Registered: ‎11-14-2010

Re: Comcast stinks

That's the Catch-22.  The community powers-that-be are being paid huge sums of money by companies like Comcast in order to "service" those areas.  Comcast is a monopoly in most cases.  Where I live, for HSI, it's either Comcast or Verizon DSL, though I wouldn't call DSL high-speed Internet.  I'm getting ready to cancel two accounts (over $200 a month) with Comcast and they couldn't care less because, as I said, they have suckers lining up for their "service".  All I've got to say is, "Adios Comcast and good riddance."  We're going with DSL and Dish. 

Official Employee
ComcastMark
Posts: 71
Registered: ‎09-15-2009

Re: Comcast stinks

Mjfaro - I have reached out to my local contacts to ensure that your concerns are addressed. They will contact you to assist further. We apologize for the trouble.

 

GalvTexGuy - We'd like to help. Can you provide more information about your experience? Please feel free to contact us at We_can_help@cable.comcast.com with your account information and  best contact number.

 

Thank you,

 

Mark Casem

Comcast Corp.

National Customer Operations

We_can_help@cable.comcast.com

Cable Expert
i-am-nerdburg
Posts: 11,214
Registered: ‎06-27-2009
New Visitor
Buyers
Posts: 3
Registered: ‎01-15-2014

Re: Comcast stinks

I originally got comcast with blast for 39 bucks 2 years ago. The whole bill was under $50 bucks for fast internet. I don't do program tv. I stream netflix and youtube that's pretty much it. My bill went to 65 bucks after the first year, being lazy I just keep paying it. In December it jumped to 83 bucks just for internet connection. I hurried down and canceled yesterday. They are horrible business people. Look for the death of this company soon if they continue to operate like this. I made a deal with my neighbor and we share his super fast wifi connection and both are under 20 bucks now...people and neighbors taking care of each other...it's in the Bible.