10-19-2012 07:28 PM
Three phone calls with wait times averaging 20-30 minutes to get DVR boxes switched out. Finally service call scheduled between 5-7 pm. No show. After 39 minutes on hold I'm told the service call was scheduled for the time frame but not a date. What?? How can that even be possible ttheirselves Comcast system allows a moron CSR to do that? Now working on 48 minutes for a supervisor. DISH give me a call.
10-19-2012 07:45 PM
Yes, they do stink. All Comcast customer service stinks. I've been a customer for years. I have accounts at two different addresses with bills totalling over $200 a month that I am going to be cancelling. Do they care? No, they don't. You know why? Because there's always another sucker.
10-19-2012 08:22 PM
That's the Catch-22. The community powers-that-be are being paid huge sums of money by companies like Comcast in order to "service" those areas. Comcast is a monopoly in most cases. Where I live, for HSI, it's either Comcast or Verizon DSL, though I wouldn't call DSL high-speed Internet. I'm getting ready to cancel two accounts (over $200 a month) with Comcast and they couldn't care less because, as I said, they have suckers lining up for their "service". All I've got to say is, "Adios Comcast and good riddance." We're going with DSL and Dish.
10-23-2012 11:31 AM
Mjfaro - I have reached out to my local contacts to ensure that your concerns are addressed. They will contact you to assist further. We apologize for the trouble.
GalvTexGuy - We'd like to help. Can you provide more information about your experience? Please feel free to contact us at We_can_help@cable.comcast.com with your account information and best contact number.
National Customer Operations
01-16-2014 10:06 PM
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map