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Contributor
Posts: 8
Registered: ‎07-20-2007

Customer Guarantee letter

This help site has helped me with a customer service issue quite awhile ago 
Now, a new problem, and I am reluctant to go through CS again because my last experience was a nightmare. I had a service call on March11. (yes, they were late) and had a new cable box installed. Over a period of several  weeks I had trouble, receiving my subscribed channels. After several calls, it was finally worked out, successfully.
I received a letter from Comcast.a few days ago adding 3 months HBO to my service due to Comcast Guarentee. They stated The HBO  would be removed on 6/23/2013.
I already have HBO on my contract., so how is this any sort of consolation? I don't want HBO to be removed on 6/23/2013, as I am already paying for it!
HELP!
Email Expert
CCCarole
Posts: 28,873
Registered: ‎05-21-2006

Re: Customer Guarantee letter

You need to call 1-800 comcast and talk with someone in the Billing Department.  If you Account shows free HBO, ask if they can switch it it Showtime, etc.

 

BUT- you will get the best answers, if possible, if you take the letter you received down to the closest Comcast office, along with your most recent bill.

 

CC



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Contributor
Posts: 8
Registered: ‎07-20-2007

Re: Customer Guarantee letter

sorry about reposting. There was a banner at the top of the NEW MESSAGE board that indicated there needed to be a correction of highlighted areas. I took those out and resent. I will try Billing department, with much reluctance.