So all I wanted to do was to turn in 2 digital adapters and receive 1 Motorola DCX-700, so I call customer support and they recommend I go to my nearest Comcast Customer Support Office which is about ½ hour away. So I go there & I find it strange that I see people pulling up and leaving… then I walked in and see why. I grabbed a number and I was #61….the “Comcast Customer Support Team” was on #24. So I waited 10-minutes and yet not one number had changed, so I walked out and immediately jumped on the phone with customer support (again). I was assured that they would send me out the DCX700 and a return label for the adapters.
So after 4-5 days I received this large box which contained a large DVR cable box…which I didn’t request, nor do I want because I don’t use these features and furthermore the desk space isn’t available. So once again I call customer support and I (again) was assured that they would request the DCX700 for me and send me out a return label for the other box.
So the new box arrives today, and behold…. It’s the same VCR sized cable box I now have 2 of!!! Is there no communication, care for quality, or literate people who can actually read an order slip in the warehouse? Not trying to be mean, but when my employees can’t do their job, they get fired?!?
I have a running total of 10- gallons of gas & 2 hours invested in this project “Get DCX700 Cable Box” while Comcast must have about 1-2 man hours and about $110+ in shipping labels... all of this to receive a simple cable box?? It’s no wonder costs go up every year, take my case and multiple it by how many customers??
So in closing, Comcast…please stop advertising so much and use that money to take care of your current customers in the way of lower costs and support!! This is the last straw with me; you’re simply not worth the hassle. Oh, did I mention… every time I call, the lovely “support team” tries to get me to buy into another bundle or phone service. Are you kidding?? Do your first job correctly.
