Over a week ago I had an additional phone line installed and the technician tracked mud all over my carpet. I submitted a damage claim as soon as the technician left and was told to go ahead and pay to have my carpets cleaned and that I would hear from someone in the claims department within 72 hrs. Then I was told someone from the claims department would come to my house and cut me a check for the amount of the carpet cleaning. After not hearing from anyone in 72 hrs, I called back to customer service and was told it would take 7 days. 7 days later I was told it would take 4-6 weeks. I just spoke with a supervisor (Ms. Buchannan) and was told that the process takes 4-6 weeks and that Comcast contracts the claims to a 3rd party. I was also told that Comcast cannot give out the name of the 3rd part claims department. I just spent $190 getting my carpets cleaned and after reading several posts I have a feeling that I will never get reimbursed.
Any suggestions?
