Customer Service

[yingsttom]

I disconnected my comcast service, returned the equipment and checked that the services was disconnteced on July 16th.  July 24th I received an invoice for July 7th to Aug 6.  Please update this invoice and I will pay it promptly.  Previously I paid two invoices that created a "credit balance" that was reduced over six months.  Lets update the account now!.  Thanks

[reasd]

Hello,

I was wondering why you posted this in the xfinity connect mobile app instead of this being in the customer service forum.
This is a customer to customer forum. We have no access to your account you will have to call comcast and deal with the billing dept. If they cant help you then try this:

You can also try this but all they do is pass the buck to someone else. Lots of passing the buck and know one gets anything done.

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter

I hope you kept a receipt of all the serial numbers of all the equipments that you returned back for your records.

[Bill-1948]

Keep all the recipes and serial numbers of Comcast equipment returned. Keep them is a safe place for the next 120 years. Comcast dose not keep good records, some time.