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Contributor
KSC-Hamden
Posts: 6
Registered: ‎06-08-2013

Early Termination Fee Not Being Waived- Moving to non service area.

I have Comcast Home Security. My wife and I just purchased a house. When we called Comcast to have our service transferred, we were told
that Comcast doesn't offer service at our new home. So when I inquired about the early termination fee, the representative said that we still
had to pay it. I spent the whole day speaking with different customer service representatives, all whom were not helpful or sympathetic to
the situation at hand. I was able to cancel my gym membership and and another service provider who doesn't service the area which we are
moving to without any problems. I feel this is unfair.
Cable Expert
i-am-nerdburg
Posts: 10,043
Registered: ‎06-27-2009

Re: Early Termination Fee Not Being Waived- Moving to non service area.

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter or Facebook.

Contributor
KSC-Hamden
Posts: 6
Registered: ‎06-08-2013

Re: Early Termination Fee Not Being Waived- Moving to non service area.

Thank you. I just emailed Comcast Corporate Customer Service. Hopefully this can get resolved.