Customer Service

[Creechuur]

C'mon people, are you really getting your moneys worth? Is it our job to report specific problems to Comcast, or should our monthly payments be used to hire a Quality Assurance team to find the problems and get them fixed before we encounter them? The amount of human error apparent on the Xfinity website is totally unacceptable. I've worked for half a dozen tech companies over the years, and this kind of shoddy service would not be acceptable at any of them. PEOPLE WOULD BE FIRED for these kinds of mistakes, period.

I'm not looking for people to lose their livelihood here, but I expect a better experience for the money I pay you. You're not the only game in town, and everything can be pirated, so stop acting like we owe you something and give us the quality we (and our money) deserve.

Stop reporting specific problems and voice your dissatisfaction! Better yet, head over to the Better Business Bureau and report Comcast!

[rog286713]

what exactly is your problem?  you don't say. Remember only those with issues will post here. If your service works fine you don't come here and say oh look my service is great how is yours. 

also I will add the BBB does not work for large companies or those with a monopoly, even if the reviews are bad would you not go with them?

[Creechuur]

I'm sick and tired of listing my problems. The forums are filled with people listing their specific problems, many of which are due to human error. I'm sick of Comcast using its customer base as beta testers. I worked in QA for many years, if Comcast wants me to report bugs they better pay me for it.

Delivering content to machines with hundreds of different hardware configurations is enough of a challenge. Comcast should be training its employees far better to ensure that human error is kept to a minimum. This is not grade school where mistakes are forgiven, this is a massive company that needs to be held to higher standards.

I am under no illusion that the BBB could take down Comcast or whatever it is that you are implying, but if enough people get sick of how they are treated as paying customers and lodge complaints maybe Comcast might start paying attention.