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Contributor
Angrywithcmcst
Posts: 5
Registered: ‎02-18-2011

Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

We've been with comcast since May of last year (14 months). In that time we've never had a late payment, nor any 'problems' on OUR end. In those 14 months however we have dealt with many many many frustrating outages, 'blinks', and more recently... Bandwidth.


In our first 12 months with comcast, not once did we have any problems with bandwidth. In Feb. of this year we moved to a new location, and with it, a whole new set of anger and frustrations. Apparently when we moved and resetup internet we had our wireless internet 'open' unknowingly. Before you scream at how stupid I am for this, please note that I'm not a network administrator and I never had a second thought about it as I don't even use the wireless... It just happens to be there... and happened to be open for 3 months before they deemed it necessary to inform me.


So anyways, June 1st or 2ed I wakeup and the internet is not working. Upon calling comcast they tell me they shut off the internet so that I would contact them. They proceed to tell me our account has been severely over their bandwidth limit for the past few months (in direct correlation to us moving into a new location). They assure us that this kind of bandwidth couldn't possibly be reached by 'normal consumption' and that our wireless is likely being stolen / fed upon. (it was)


They also tell us if we go over the 250gig bandwidth limit again, we will be shut off for a YEAR. Within the first few days of June we are at 25%¿ of our bandwidth limit (The guy showed us where we can check this number through the comcast webstire). At which time we secured the previously unsecured network.


At this point I thought everything would be fine, no more internet leachers, I can proceed using the service I paid for without worry.


The number continued to skyrocket as it approached the ever looming bandwidth limit. At this point I was confused because I was working 120 <---- ONE HUNDRED AND TWENTY hour payperiods at work, my girlfriend was working 40 hour weeks, and we were the only two people using the service, and yet somehow we were still managing to rocket up the chart using merely xbox 360 and World of Warcraft sporadically (along with minor social networking facebook etc.)...


Now it's June 20th and we are at 230 of 250g. I call comcast and try and figure this out and reason/work with them to try and avoid a problem while also avoiding service interruption. I'm paying $80 a month for what exactly? The guys I talk to are incredibly short and inform me there is in no way they can assist me, and if I break the 250 mark, I will in fact be denied their service for a year. Waiting on Hold for hours just to smash my face against an unmovable rock. Awesome.


So I unplug my router/modem and find other things to do in my downtime, thinking to myself, "well at least next month we wont have an issue, as we were at 25% in three days of this month!!! (Unsecured)... Every few days I would turn the internet back on (with ~20 gig of bandwidth still available) to check my email and of course the limit... It was still increasing seemingly on its own. You can't tell me checking my google mail once a day, and facebook inbox once per day is going to use 20gig of data... No way. Somehow it did, and we ended the month at 249/250g.



Now it is the 15th of July, and I randomly decided to check.... 65%... I'm done. I've absolutely had it. I'm not going to be extorted by my ISP for using the service in which I'm paying you clowns almost $100 a MONTH for. I chose your highest package available and I've never missed a payment in over a year. I don't download anything, I play video games, and my girlfriend watches netflix when shes not working... and after all your assurances that it's "normal" for customers to go nowhere near this limit, that we would be fine, here we are the very next month at 65%...


First of all, I never agreed or had any knowledge of any bandwidth limit upon signing up, so it's laughable to me to be threatened 14 months into our customer/business relationship. It's always laughable that it wasn't a problem for the first 12 months, and in that time our internet usage has actually DECLINED.


This is my farewell to comcast. I'm sick of your customer service or lack of... sitting on hold for hours on end just to have a guy tell me the solution to the bandwidth limit is to go without internet for the remainder of the month. Excuse me... What am I paying you people $100 a month for again? Blast off?? Really? Sorry that streaming netflix movies/shows a few hours out of the day and playing VIDEO GAMES is too much for you to handle. I could download 250gig of music in roughly 2 days IF I wanted to, WHICH I DONT!!!!

The final straw was when you threatened to shut me off for a year... When will you companies learn that you should fear your customers, not the other way around. To prove this I'm going to be posting this 'letter' all over the place and If ---->ONE<---- PERSON decides against your service after reading this, I will feel I have done at least ONE PERSON a favor and writing this out will have all been worth it. Companies need to learn that your customers should never have to fear you. But you should ALWAYS have to fear your customers.

(Edit note: Doesn't matter how many people this letter will reach, (ALOT). I don't need to brag its off topic.


Goodbye Comcast, You've lost a lifetime worth of $100 a month on my end, and will continue to do so as long as you treat people this way.


On a side note, upon calling your competition (quest/century) I was on hold for less than 2 minutes, had a guy walk me through and answer all of my questions concerns professionally, half the price of what I'm paying you and theres ZERO bandwidth limit. You've just been one upped.


Qwest Order Summary - x9876xxxx
Hi xxxxxx,
Thank you for ordering services from Qwest. We're excited to have you as a customer and we will do everything we can to make sure your service is all you expect.

Refer to the box on the right for more details about your service activation date(s) and installation. Please review this important information, and if you have any questions contact us at 866.957.7477 or TalkToUs@qwest.com.

We appreciate that you chose Qwest and want to make sure our relationship starts off right. Please let us know how we can help.

Sincerely,
The Qwest Customer Care Team

P.S. Keep this e-mail for your records.


I've included their contact information just incase anyone else is fedup with your empty threats enough to make the switch. GGnoRE

 

Service Expert
Queen-Evie
Posts: 14,071
Registered: ‎02-04-2004

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Whoever you talked to at Qwest failed to inform you of this:

 

Section 7 Service Conditions. The following conditions apply to the Service. Qwest may suspend, terminate, or limit use of your Service if you violate any of these conditions,

 

(a) Limits on Use. You agree not to use the Service for high volume or excessive use.

 

There is more to (a).

 

Qwest High-Speed Internet® Subscriber Agreement

Last Updated: 04-15-11


 

What is absent is what Qwest considers high volume or excessive use.

 

At least Comcast is up front about the limit.  

 

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Security Expert
LoPhatPhuud
Posts: 2,812
Registered: ‎11-01-2005

Re: Hidden Bandwidth Limits. Goodbye Comcast.

And you did agree to Comcast's Acceptable Use Policies to get your service.

 

The limits are there and have been in place since October 2008

 

http://www.comcast.com/Corporate/Customers/Policies/HighSpeedInternetAUP.html

 

 

See the section titled "Are there restrictions on data consumption that apply to the Service?"



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain

Microsoft MVP, Consumer Security, 2005-2014
Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: Hidden Bandwidth Limits. Goodbye Comcast.

"...I don't even use the wireless... It just happens to be there..."

Why have the wireless enabled if you're not using it?  :smileyconfused:

New Visitor
Zahera
Posts: 1
Registered: ‎07-15-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

It's sad to see that instead of Comcast (or the "Admin" and "Security Expert") providing you with actual feedback, they only pointed out the flaws in the your system and how you should have been aware of their policies.

 

The point of this, is that if a customer has an issue (especially if that customer is not tech savvy) and he is describing a legitimate issue why did Comcast not help him out?

 

It looks to me that not only did your network get used inappropriately, but you might have possibly had your computer hacked into.  It's not uncommon and even if your network was secured after the fact, it is possible whomever used your access, used it against you to access your computer and log into your "secure" network or even knew how to hack into that one.

 

Comcast could have easily checked to see what other computers in the area used your service, heck probably even known where they lived.  But if they chose not help, then shame on them.

 

I'm a regular customer like you were and it's sad to see that Customer Service is dead in a lot of big businesses just because they have a volume of customers.  Everyone should be treated with respect, especially if they are your customers.

 

Angrywithcmcst, if I were you, I would run a virus, malware, trojan...basically everything check on your computers...yes even if you have a Mac. You never know what might be hiding in there that may have been the cause of the network leaching after you secured it. You can use Norton, it works wonders on my PC's and change the password of your router as well.

 

Hope this helps!

Security Expert
LoPhatPhuud
Posts: 2,812
Registered: ‎11-01-2005

Re: Hidden Bandwidth Limits. Goodbye Comcast.

"Comcast could have easily checked to see what other computers in the area used your service, heck probably even known where they lived.  But if they chose not help, then shame on them."

 

Unfortunately they can't. All the traffic will be coming thru his router and modem. To Comcast, the traffic is all his.

 

A hacker in Minnesota was recently sentenced for using his neighbors wi-fi to try an destroy his reputation. Rather than go thru the details,  you can read it here.

 

http://news.yahoo.com/minnesota-wi-fi-hacker-gets-18-years-prison-032803295.html



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain

Microsoft MVP, Consumer Security, 2005-2014
Regular Contributor
paddy_o
Posts: 34
Registered: ‎06-05-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Actually, if Comcast went into his router, which apparently they did to assist with securing his wireless, they could have looked at the DHCP client table and perhaps gleaned some info that would help identify who was tapped in.

Service Expert
Bartleby
Posts: 5,499
Registered: ‎11-10-2003

Re: Hidden Bandwidth Limits. Goodbye Comcast.

paddy_o

 

I don't see any indication that Comcast support accessed the OP's router, or assisted them with securing the wireless connectivity (or just turning it off).

 

The router logs (if enabled) might have caught the additional connections.  But not being tech savvy isn't a good excuse for running an unsecured wireless access point.

Regular Contributor
commtech1
Posts: 81
Registered: ‎06-18-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

An HD streaming movie from netflix can use 3 or more gigs. Watch a couple or more a day and you'll get to the limit quickly.  As well leaving your wireless open is asking for trouble as if somebody downloads child porn your the one responsible.

 

Lock your stuff up and monitor your usage,

Contributor
Angrywithcmcst
Posts: 5
Registered: ‎02-18-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

I love how you take it out of context.

 

To quote directly and fully.

 

7. Service Conditions. The following conditions apply to the service. Qwest may suspend, terminate, or limit use of your service if you violate any of these conditons.

 

(a) Limits on Use. You agree not to use the service for high volume or excessive use, in a business or for any commercil purpose if you service is a residential service, or in a way that impacts Qwest network resources or Qwest's ability to provide services.

 

When asked specifically about this the customer service rep said it's very common for people to be in the 200-500gig a month range with absolutely no problems.

 

Either way I'm completely upset about the fact that for 14 months It as no problem, and now I'm getting threatened when I feel I've done nothing wrong, the audacity of you peope makes me sick.

Contributor
Angrywithcmcst
Posts: 5
Registered: ‎02-18-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Also I would call it a hidden limit considering the first time I heard of it was month 13 of serive. Really out in the open about it eh? Never once was I told this, shown where I can read it, or anything upon initially signing up over the phone. Cosidering it's not readily available information (compare it to flaunted prices and speeds, where you can easily find such information), and that you have to dig for it, I would call that 'hidden'.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Hidden Bandwidth Limits. Goodbye Comcast.

everyone is doing it, you can't get everything for free.   YOu have cell phone minutes you have internet limits.  I will tell you this.  We watch netflix constantly and never come close to the cap.  It makes you wonder what pople are doing to get close to the cap. I am just a customer and know about it.  its all over the place

 

http://xfinity.comcast.net/terms/network/amendment/

http://www.komonews.com/news/tech/125614378.html?skipthumb=Y

http://www.bizjournals.com/seattle/morning_call/2011/07/comcast-bans-customer-for-exceeding.html

Contributor
Angrywithcmcst
Posts: 5
Registered: ‎02-18-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Really? It's everywhere? Because I've spoken with 3 or 4 different households that use comcast and not a single one of them knew of this limit.

Regular Contributor
Posts: 75
Registered: ‎07-04-2003

Re: Hidden Bandwidth Limits. Goodbye Comcast.

I'm guessing all of them click through the "Terms and Conditions" without reading also.

 

Also - I would still look into the security of your network and check for bots and viruses.

 

Changing ISP's doesn't change the fact that there is something seriously wrong with your system.

 

You will find yourself in a similar situation with Qwest (or CenturyLink, soon) in the future if you don't.

Contributor
Angrywithcmcst
Posts: 5
Registered: ‎02-18-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

I have Kaspersky installed and running, and do regular 'sweeps' with that.

Security Expert
LoPhatPhuud
Posts: 2,812
Registered: ‎11-01-2005

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Make sure your router is secured with WPA or WPA2.  Check the router logs daily. If  have a computer running all the time, or most of the time, consider setting up a syslog and keep the router logs there.

 

Also, run a rootkit detector/ KAV is good, but it can still miss some of the rootkits.

 

GMER is free, but does not run on 64bit systems (AFAIK). Sophos AntiRootkit, also free, runs on both 32bit and 64 bit systems. 

 

You'll find links and instructions for them and others here:

http://www.dslreports.com/faq/16564



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain

Microsoft MVP, Consumer Security, 2005-2014
New Visitor
epidemic
Posts: 2
Registered: ‎07-21-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

For the record, i've been a Comcast customer for 4 years now. I specifically remember the e-mail they sent out to ALL Comcast customers that stated there's a bandwidth limit. I may even still have the e-mail in some of my old backups. Maybe you just delete e-mails from Comcast because you don't care? For example, is it someone else's fault that you left your gas cap open on your car and someone syphoned your gas or it spilled out? Absolutly. Claiming to not be a car technician is no excuse for leaving it open so how is claming not being a computer technician an excuse for leaving wireless unsecured? I'm sorry you're upset but it is very common knowledge. 250GB is excessive. Being an IT technician I can tell you right now, there's no way you used 250GB from WoW and browsing the web. I use the web excessively (in my opinion) and I don't even hit over 150GB and that's with youtube, video streaming from Netflix, Xbox360 and computer gaming. Something was wrong somewhere to consume that much. Either you were hacked somewhere, someone was smart enough to read your new wireless password (which is very possible if they know what they're doing, especially if you used WEP encryption to secure it) or you're not telling the whole truth and like to torrent (which I don't believe to be true or you wouldn't be so upset). Fact of the matter is, if you don't use wireless, turn it off and be responsible for not reading the fine print.

New Visitor
Posts: 1
Registered: ‎12-11-2006

Re: Hidden Bandwidth Limits. Goodbye Comcast.

I've had it too with Comcast.  Just wanted to know if you are having better service with Centurylink. overit..

Silver Problem Solver
commanguy
Posts: 5,365
Registered: ‎01-11-2010

Re: Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

For the record.

When I signed up for HSI Internet with Comcast in early 2008 I asked about bandwidth limitations. Directly asked a service rep at our local office. They had been offering cable internet when it was Time Warner.

I upgraded from the local phone company when I increased the channel lineup.

 

Anyway the clear, no hesitation answer was that Comcast had NO useage limits in place.

Now is that open and public? Don't think so.

 

So I wasn't totally surprised when in October of 2008 they sent the letter with the admission of the 250GB cap.

 

 

Regular Contributor
AuBadge
Posts: 26
Registered: ‎06-16-2010

Re: Hidden Bandwidth Limits. Goodbye Comcast.

To the OP:

It's common for a business to woo you like a new lover would, in order to get your business. It's how well the "courtship" holds up over time which really tells the tale. I wish you the best with Qwest. I hope the honeymoon continues.

New Visitor
epidemic
Posts: 2
Registered: ‎07-21-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

If you're going to crucify the company, at least have your facts straight.

 

"So I wasn't totally surprised when in October of 2008 they sent the letter with the admission of the 250GB cap." - Commanguy

 

In October 2008 was when they implimented the cap, not when they "admitted" to having a cap. Limits suck, but there's a limit to everything. Heck even your "unlimited" cell phone data plan has limits. I know Verizon's "unlimited" plan considers excessive use after 5GB of data. I'm sure they get complaints about that too but the fact of the matter is, normal usage and you'll never hit your limit.

 

On a side note, straight from Comcasts website. http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=frequently-asked-questions-about-excessive-us...

 

"When was the 250 GB monthly data usage threshold be put into effect?

Comcast initiated the 250 GB monthly data usage threshold on October 1, 2008."

New Visitor
NKreber
Posts: 1
Registered: ‎08-17-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Same I am going back to Fios got a better deal with them and the speed is faster and unlimited bandwidth.

Regular Contributor
gr82cu
Posts: 77
Registered: ‎08-17-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

I think all you people are missing the point here.  What this person is upset about is the fact that after a year of service with no problems they then had a problem and got zero help from Comcast and were then threatened with losing his/her service.  The underlying problem here is that we have been getting screwed by corporations for so long now we just accept it and move on.  There is NO loyalty to customers from big companies anymore and just as they stated you have to wait for hours just to hear that they couldn't care less what your problem is but they will be happy to disconnect you and then charge you for leaving your contract early.  What a load of cr@p.

 

I am having issues with Comcast right now myself.  I have not had but a few TV channels for over 36 hours.  When I call I get a recording that there are technical problems in my area and the technicians are aware of it and are working to restore service.  No estimated time can be given.  What?  Are these techs in grade school or something?  I had DTV for 7 years and NEVER had this problem.  Nobody can tell me what the problem is or how long it is going to take to fix it.  What kind of way is that to run a company?  

 

Anyway, you people quit being so quick to side with Comcast, and epidemic you are not the right person to be addressing this anyway.  Being an IT guy you should know the average person is not going to read every e-mail when 99.9 % of the e-mails you get from a company like Comcast are garbage and many times about things you have specifically said you do NOT want to hear about.  Also being an IT guy you have a warped view of what people should and shouldn't know about their systems.  After being a Systems Specialist at Johns Hopkins and dealing with keeping a network of almost 200 computers going I can attest to the fact that most users do not have a clue, and after a few months I realized that was not going to change and developed a different approach on how to deal with my users.  Since according to Comcast there are very few people who approach this limit then how about when they do calling them to discuss a potential problem, especially if they have been a customer for over a year with no problems.  Hmmmmm..... customer service........what a novel idea!

New Visitor
nutsy12211970
Posts: 1
Registered: ‎12-17-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

i've been reading this and i'm not sure how old it is but this much i know you could have a much bigger problem than comcast turning off your internet, i know your not an i.t.  tech but the main thing to consider if someone is using your connection they can use it to download illegal content such as child pornography, this activity is tracked down by your IP address which will link it to you, securing your wi-fi is every bit as important as locking your front door at night do yourself a favor and contract an i.t. tech to come over make your wifi secure its worth the cost don't wait for law enforcement to come knocking on your door

New Visitor
returningcccust
Posts: 1
Registered: ‎12-28-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

For those who are saying they knew of the bandwidth limits, here's one for you. I just signed up in Oct. and was informed that there were no limits on bandwidth use for internet and that I would have unlimited usage. I signed up over the phone and spoke to a customer service rep. When I picked up my equipment that day at my local office, I was once again told that I would have unlimited usage. Just goes to show that not one person who works for comcast or monitors the forums are able to answer a simple question the same way.

Contributor
bethontheharbor
Posts: 9
Registered: ‎12-29-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

As the last poster said WE in my household were givin the same speech about unlimited bandwidth when i placed our order and when the tech was here installing he told us the same thing. Two witnesses to the tech saying this. We got signed up in july of this year. Now it appears we hit our cap and we have just been under the limit for months. 3 adults, 3 online games played daily, some email,a very few netflix and skype are our main uses. Our wifi is secured, and only has a printer on it. tested skype with no video and 2 hours was only 240 mbs, but 10 seconds of 720 hd youtube and it pulled 150mbs. If they don't cut us off no more netflix or youtube. World of Warcraft 12 mbs in a hour of raiding and battlegrounds. Wizard 101 11mbs in an hour. But watch out for DCUO.. that sucker was pulling 5 mbs a minute. Guess what game we removed?

 

BTW comcast never contacted us about going over. I accidently discovered the meter last night while preparing to possibly add another service.

Contributor
Avago
Posts: 23
Registered: ‎12-29-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Is their bandwith cap and overage charges?

 

How do you know what you have consumed each month?

 

I'm sure they have legally covered themsevels with disclosures, but I had no idea either this may be in place.

 

 

Service Expert
Queen-Evie
Posts: 14,071
Registered: ‎02-04-2004

Re: Hidden Bandwidth Limits. Goodbye Comcast.

[ Edited ]

Avago wrote:

Is their bandwith cap and overage charges?

 

 250GB per month/no overage charges.

If you go over just a little (or not huge amounts) they seem to ignore it.

 

How do you know what you have consumed each month?

 

Sign in to Customer Central (My Account icon on the top right-hand corner of this or another forum page) with the PRIMARY account holder name and password. Users & Settings tab. The usage meter is on that page. If you don't see it post back and someone will tell you what you should do to get it.

 

I'm sure they have legally covered themsevels with disclosures, but I had no idea either this may be in place.

 

 


 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Contributor
Avago
Posts: 23
Registered: ‎12-29-2011

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Thanks for the information. I see October was fine but November and December was very high. I'll have to keep an eye on that to avoid any unecessary charges.. Thanks Queen for the info.

Service Expert
Queen-Evie
Posts: 14,071
Registered: ‎02-04-2004

Re: Hidden Bandwidth Limits. Goodbye Comcast.

You will not be charged for going over. If the use is excessive Comcast will contact you. One time of excessive use won't result in your service being cancelled. That will only happen if you continue going way over the limit.


 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

New Visitor
msh317
Posts: 1
Registered: ‎01-06-2012

Re: Hidden Bandwidth Limits. Goodbye Comcast.

Hidden Bandwidth - Comcast limits

 

I just got a call from a representative from Comcast that indicated that we had exceeded our bandwidth cap which was 250Gb.  Wow I have never heard that Comcast had such a policy so I called back as a new customer and specifically asked if Comcast had any limits on the total up or download of a subscriber?  The answer was a clear NO - Comcast does not limit how much you use the Internet.

 

I even asked if I could record the discussion - they agreed since Comcast records calls and so I've got the answer from an official Comcast source - No Limits.

 

Just as a back up I placed a second call and got exactly the same answer - Comcast does not limit bandwidth.

 

However that said I was able to look up in the fine print - Comcast does in fact limit residential usage to 250Gb per month - they have a terms of use clause that does place a cap on bandwidth - The Comcast employees do not seem to be aware of it - and I would say if it came to an argument in court Comcast might loose.

 

So if you're using large amounts of data you might consider finding a different carrier or subscribe to the commercial offering.

Cable Expert
i-am-nerdburg
Posts: 11,209
Registered: ‎06-27-2009