07-19-2011 05:05 PM
07-19-2011 05:16 PM
This morning, I called the billing department about charges on my account because I had not received the latest bill. I spoke to David, and he made a payment arrangement with me to pay a past due balance in the office on the 29th. He told me there would be no service interruption and gave me his is number in case there was a problem.
At 12:30, my service was interrupted!!! NOW I am being told that the payment arrangement David made with me will not be honored. Why? They don't make arrangements without doing a post dated check, but they won't make one with me because I have had a bounced check within 1 year. I told them that they should honor something a rep said even if it was wrong, because that was not my fault. But nothing is being done.
I went to the local office, and they can't do anything till tomorrow. Great. No phone or Internet till tomorrow at the earliest.
You can always review your bill online if you don't receive your paper bill. You can also review previous bills online. You can also make a one time payment online as well, if you don't receive your bill. Here are some links that might help you in the future. LINK
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