This morning, I called the billing department about charges on my account because I had not received the latest bill. I spoke to David, and he made a payment arrangement with me to pay a past due balance in the office on the 29th. He told me there would be no service interruption and gave me his is number in case there was a problem.
At 12:30, my service was interrupted!!! NOW I am being told that the payment arrangement David made with me will not be honored. Why? They don't make arrangements without doing a post dated check, but they won't make one with me because I have had a bounced check within 1 year. I told them that they should honor something a rep said even if it was wrong, because that was not my fault. But nothing is being done.
I went to the local office, and they can't do anything till tomorrow. Great. No phone or Internet till tomorrow at the earliest.
