Customer Service

[cmartin81a]

Disgusted with treatment from customer service.  After my service was incorrectly disconnected, I entered a 5 mos period of trying to resolve restoring my direct payments and removing erroneuos late payment and disconnection fees.  I've invested 6 hours of my time on a problem created by comcast for no reason.  Even after credits were agreed to over the phone, they were not received.  I feel like there actions are borderline criminal and to save any pride I have left, i am switching to FIOS.  I've been a loyal Comcast customer for 16 years and never expected to be treated this badly.

[MissyLaneous]

It is never - EVER - a good idea to sign up for auto-pay/direct payments with any business.

Why not?

1.  It is virtually impossible to cancel.  It is up to the BUSINESS (not the bank or credit card company) to put through the "stop".  There is also the issue of timing as some companies (like Comcast) bill a month in advance.

2.  For those on a tight budget et cetera, rate increases go straight through.  Some folks are subject to overdraft or over limit fees.

3.  It is giving the business unlimited access to your bank and/or credit card info.

Comcast seems to have some peculiar issues with auto-payments (search the forums), too.  However, my reasons (above) for not using auto-pay apply to any business.

The one-time payments to Comcast on the website are easy.  It's an easy way to receive alerts (e.g. past due, payment received, payment posted).

Good luck.

[i-am-nerdburg]

To get help, you can drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com).

For the quickest response, please include:
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Service address;
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Or you can ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.