11-02-2012 10:38 PM
You must call 1800comcast or take your Comcast supplied equipment to the local Comcast office and cancel in person. Make sure you get a receipt for each piece of equipment and don't lose it.
In person might be better if you have equipment to return including modems, digital adapters, cable boxes, DVR's & remotes.
You can't do it online unless you start a online chat.
11-04-2012 09:44 AM
To what JayInAlg said,I would add. Go to your local Comcast office,walk ALL of Comcast equipment through the door. Have a Comcast give you a receipt for all equipment(Model #, Serial #,and name like tv remote). Keep the receipt in a safe place for 120 years or more! Comcast may try to bill you for the equipment later. The receipt will save you money.
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