07-05-2012 08:20 AM
At 8am on 7/3 my internet and cable went out. I called and was told that there was an outage in the area and service would be up by 11. At 11:30 I was told 2. At 2:30 I was told 5. At 5 I was told that the outage was fixed and I should have been up for hours. I scheduled an appointment for 1-3 on 7/4 and was told that even though it was the forth of July, someone would be there. At 3:05 I called and was told that the tech was doing an install that ran late and would be there by 3:30. At 4, I still did not get any calls. At 4:30, I was told by Unisa, employee number 739762 that my appt. was canceled. I demanded that someone shows up today and she said that she called dispatch and someone would be there by 8. At 7. I called to confirm since I still did not get a call back and was told that dispatch closed at 12 and there was no way Unisa, employee number 739762 could have done this.. I Hate being lied to and think that someone should pick up the phone and explain how and why I was treated like a piece of $^^$#$#@.
You have my number.. If not, ask Unisa, employee number 739762 and everyone else i spoke with.
07-05-2012 09:49 AM
I don't know where you live, but I live in Washington, DC and this kind of thing happens all the time with Comcast. Right now the BUNDLE that I bought into got knocked out with one blow so of course I have no TV, Internet, Phone.... burning up data packages via AT&T using my iPad to stay in touch with the outside world since the storm that hit a few days ago.
The phone customer service people are rarely located in your town or even in the US for that matter so they really have many layers of cover when they give out misinformation or just flat out lie to us as desperate customers.
I was told that my service would be up by 6AM this morning and not until then would Comcast be able to schedule a technician to come out to check out my individual problem. Well 6 AM rolls around and I call and of course another phone operator says that - the operator last night had no way of knowing or the authority to tell me that I could get a technician scheduled this morning after 6AM if the service problem was not corrected.
I don't know how, but we've got to hold these businesses that we rely on so much and cost us so much to be more responsive and responsible to us. Any ideas - Yuo can count me in!
07-05-2012 09:57 AM
I am in the east central part of florida.
I am checking int ATT and other options. I was given a $25 credit(Told $50) so that should cover future bills untill i change over... 10am and still no call back.
07-05-2012 11:10 AM
I live in North Fla and my internet becomes intermittent around 3:30 pm. This has been happening for a month
now and Comcast has been giving me the run a round. Several days it was off for hours at a time. They checked my home and try to kick the can down the road and make excuses for the poor service. It is obvious that this is a peek time and their system cannot handle the traffic. Sounds like what happened to AOL and maybe the government should get involved and tell Comcast to fix the problem or quit charging for services that they cannot provide.
07-05-2012 01:20 PM
Has anyone called you yet to explain what the %^$%^ is going on? It seems you aren't alone. I certainly am having a big run-a-round and haven't even had the technician out to install the TV, but I've been billed for a whole week already.
In order to sell me this package, the sales guy lied and lied and lied. Now I don't want it, so I'm canceling it, that is, if I can get to the correct department to do so. I've been run around on the phone as well. NUTZ!!
07-06-2012 09:49 AM
Be careful of DSL. I sued in Ca for the company that sold me a package for 12m when they knew because of my location I could only get about 600K. I won and and they had to reimburse all my instillation fees. I was told the FCC is looking into all internet providers and possibly requiring them to test actual speeds at your home before they sell you a package as well as providing average outages and problems per location.
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