07-01-2012 03:13 PM
After 30yrs of loyalty and paying through the nose I am quitting. I have not been able to access my email for weeks and you have been no help and you do not care, just keep the $$$ coming right????? And after weeks of my pages dropping , after hours of work (more than you have done for me) trying to work out firefox, internet explorer, my cookies, my cache, reinstalling programs, and researching the problems of dropped connections, no email access I am moving my $$$ to your competitor. ADIOS and good luck to other posters , since there really is no solution because Comcast hands out shotty equipment and overcharges for service they DO NOT PROVIDE. Good Luck.
07-01-2012 04:37 PM
Not to belabor the issue since you seem like you've made your decision. But once it became clear that Comcast couldn't fix your email, why didn't you just switch over to one of the many free alternatives like Hotmail or Yahoo? gMail maybe?
07-01-2012 07:59 PM
07-02-2012 02:17 AM
thank you for clarifying that on my behalf. I do have alternate email options, the problem is that I have paid for services that I am not receiving and it all started when they said it was because my router was too old and needed to swap it out for a new one. They have done this to thousands of people, read the several boards, we are all having the same problem and there are "techies" out there that will confirm it. When I call for support I am speaking to someone that is in another country and this I know for a fact because I asked the "support person". My call was forwarded to several other support people but finally sent me over the edge when I was told I would have to pay an additional charge for "tech support" , c'mon-really? I had picked up the router/modem about 45 minutes ago and they now want to charge me for what? I then said no kindly and attempted to solve the issue myself. I got back on the phone at square one, and eventually found the most wonderful person that was able to go above and beyond to help me with my new equipment. So I am hooked up and then I cannot access my email like thousands of others with the same problem, I have postings with comcast on the internet forums page and of course the problem was never resolved. They did not resolve my ticket or problem , they didn't follow up or credit me or anything that they promise. This has been for weeks and things went downhill, everytime I try to access a page or connect to a page I have to either reset the modem every 15min. or just shut it down. I am paying for services that I cannot use just like thousands of others, and they even said this service with the new router would have "super boost" capabilities. Not.
07-02-2012 06:50 AM
Latoque: how would changing to a gmail or hotmail account help? You still wouldn't have an Internet service provider, which is, I believe, the reason why a person would use Comcast's email (it certainly isn't because of their "stellar" quality). Believe me, whenever Verizon FIOS reaches my area I will be long gone! Funny that you should assume this person is sick of Comcast if they were only using Comcast for email? I can't imagine someone would choose Comcast and pay JUST for the email? Why would you assume this over someone having Comcast as their cable tv and/or Internet provider?
I didn't assume anything. If I had I wouldn't have asked the question. The OP mentions only the problem with the email------twice.
07-02-2012 09:34 AM
07-28-2012 06:21 PM
***UPDATE*** I am not sure how or when but I can now access my email ! I had been checking once a week to see if I was able to access it but to no avail. The only way I was able to access my email was to use a "link" provided by one of the admin's on this board. TODAY I CAN CONNECT ! I was not notified that it had been fixed but something-somewhere actually fixed it. You can consider this now resolved - too bad I cannot credit anyone . Now if Comcast can fix my constantly every 5 minutes connection failed problem, then I would be satisfied.
07-28-2012 06:59 PM
Really? No charge for a visit if the problem is on Comcast's side? Any idea what the charges are if it turns out be on the owner's side? It's kind of scary having them come out - I've had computer problems in the past where it turned out the be the last update in Internet Explorer wasn't compatible with Quicken (2007 version I believe) and we had to turn off the firewal/antivirus software to allow it to load and then it was ok. This isn't applicable to this situation, just saying that sometimes the water gets pretty muddy with trying to figure out who is responsible.
This isn't my question - sorry, just kind of jumped on the bandwagen about really being tired of Comcast - and computers in general.
07-28-2012 11:14 PM
I do need to schedule one to come and check on things , the problem is I need to work as much overtime as I can get to afford the bill that Comcast charges -truely . The first hour after I picked up the equipment issued by Comcast in June was because they checked my signal on the phone and said I definitely needed to upgrade my internet equipment. I had to call the customer service for a connection setup glitch I was having, I was transferred 3 times , one of the tech's spoke such horrible English I asked where they were located and she said "Mexico" ? and the last one told me I was going to be charged for him to do anything over the phone! I was like "WHAT???? - I just picked up this equipment from Comcast 1 hour ago ! and have been transferred 3 times and you want me to pay YOU for what???" I was so frustrated at that point I just said "no thanks" and hung up. I calmed down and made one more call to Comcast , I was connected finally with a tech that spoke English, and was able to resolve the issue within a minute. She told me she could not give me any other advice / solutions beyond that point , I would have to pay for the tech service. Boy oh boy this is wrong - the way I see it , they will only help up to a point and then they will start emptying your pockets. So issuing shotty equiptment or not giving more clear/ concise installment instructions is the perfect plan in order to get you to pay for additional help. I never ever in all the years that I have had comcast did I have to pay for anything additional so whomever is behind this idea probably cashing in.
07-29-2012 05:52 AM
I am not defending Comcasts terrible phone support. Sometimes you either have to deal with them or give up. Calling during regular business is usually better. If you have to call again, remind them of this:
07-30-2012 09:19 PM
Yeah OK Barbie. Your employer (Comcast) can TRY to give customers a "bill of rights" but they obviously dont get it. Not sure where they get their managment skills from but they could use a brief introduction to commen sense.
P.S. Comcast- Hire Americans
07-30-2012 11:59 PM
FYI the forums are mainly a customer to customer help forum. Anyone who posts with their user name in blue is a customer; you are, I am, barbie is. Comcast employees do limited monitoring of the forums, their usernames will be in Red. They don't see all the threads.
So all we as customers can do is offer fixes that we have found by dealing with some of the same problems posted on the forums, provide links to information that other posters may not be aware of, and some of us have work experience that can be applied to issues and offer advice.
Some of the customer volunteers have very detailed experience and are volunteer mods, they have Expert under their username.
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