Customer Service

[mattumd]

For almost 3 weeks I would get calls from 720-325-2640.  This is a Comcast number.  They would call sometimes twice a day.  I called the Comcast 1800 number and the first person told me that she would look into it and then went silent and dumped me back into the que.  I waited another 5 min for someone who told me my account was fine and that they would note the account and put me on the do not call list.  I continued to get calls with no messeges.  I finally got a hold of someone at the 720 number who told me Comcast wanted to save me money.  Well Comcast all you have done is angered a good customer.  You are trying to sell me something and harrass me by calling my number.  This is not how you retain customers, this how you anger them.

[i-am-nerdburg]

The next time they call, tell them to put you on their Do Not Call list. Also call Comcast and ask them to put you on their internal Do Not Call list. If you continue to get calls, drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com). 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

[mattumd]

I have put myself on the do not call list...and must wait to see if it takes effect.  What I object to is the whole situation. I was the one getting calls, I had to call Comcast multiple times to find out why.  I have been a good customer with Comcast for many years.  Why are they annoying customers with multiple calls that leave no messages?  I had no issue with Comcast until now, and will pass along my feelings to as many as I can.  

[i-am-nerdburg]

There have been a lot of complaints about this lately. I'd encourage you to go ahead and drop corporate customer service a note, they can at least get the complaint to the right ppl.

[ComcastNick]

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mattumd wrote:

I have put myself on the do not call list...and must wait to see if it takes effect.  What I object to is the whole situation. I was the one getting calls, I had to call Comcast multiple times to find out why.  I have been a good customer with Comcast for many years.  Why are they annoying customers with multiple calls that leave no messages?  I had no issue with Comcast until now, and will pass along my feelings to as many as I can.  

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Not sure why that number is calling you repeadly, it could be a glitch in one of the automated call back systems, but it is being looked into.

In the meantime, just to get you some peace from those phone calls, with your Comcast phone, you have the option to utilize the call screening feature, *60 on your phone.  That will allow you to block that specific number.

[commanguy]

What about other customers of Comcast that may not have a Comcast phone? Many people use cell phones.

In my area Comcast doesn't offer phone service. Just asking.

I get calls for the automated survey every time I pay my bill at the local office. I use it because it is here and I want to keep it here. I have twice put my name on the Internal Do Not Call list. The first time the gal at the office said they would try but she wasn't sure it would work. It did, for 3 months. The second time a person from the headend office called and I asked to not get the calls. She said she would do it. No affect. Got a call the next week the day after I paid the bill. The call is based on a recent visit to a service center. Can't Comcast flag the visit when entered on the computer as "Paid Bill, Simple process." I let the local staff know if they are doing a bad job and I defintily let them know that they are doing a good job, which so far is 100% of the time. Most issues I have with the local office is lack of any information being given them.

 Now I just let the voice mail pick up.

[MissyLaneous]

You can also purchase certain Panasonic cordless phones that also have the call blocking feature.

Another nifty gizmo is the CallerID with Ring Controller.  You can virtually block ANY number or an entire area code.  Bit of a pain to plug in with VOIP, but it does work.  They're about $99.

[commanguy]

Have to check the user manual on my phone.

But for a company that calls itself a "communication company" at times Comcast needs to improve their internal communiciations. I know the number for the automated survey, a 800 number, so I just ignore it.

I am also interested in what Comcast Nick may say on this.

[ComcastNick]

I would not disagree, that our internal communications could certainly be improved, and that is being worked on. 

The do not call list, will only block sales and telemarketing related calls.  Calls about service interactions, like the survey call back, or technician appointments, are not blocked by the do not call list.  You should also be able to opt out of the survey call back, when you are at the service center.  I know that when you call in to a phone agent, you have the choice of getting a survey call back or not.

[commanguy]

Thanks for the reply Nick.

 Will see what happens after I pay the next bill. Then take it from that point. At least they only call once even if I don't answer.

[mattumd]

I was called again today....this is HARASSMENT! I called the number yesterday that keeps calling me.  Comcast said they wanted to save me money because I'm paying for price for internet.  I said I don't care nd stop calling.  Well got another call today.  Does legal action need to take place for you to stop?????

[CCCarole]

I have notified the Administrator of your posts.  Watch for a reply please.

CC

[mattumd]

Funny no admin response.  Oh well, at least the calls of stopped for now.  Comcast=F in customer service