Customer Service

[tree11]

After waiting on hold 20 minutes for the Billing department to answer, I was transferred to "Customer Care" and waited over 25 minutes. After 25 minutes they pick up and apparently transferred me to the wrong office. After 11 years as a Comcast customer THIS IS THE "SERVICE" I GET!!! Then they once again transfer me to another phone tree instead of a live person.

Your company has completely lost any customer serice it ever had.

[rog286713]

This is mainly a user to user forum.  You should try calling back during normal business hours when the smarter people work

[lennn99]

Yes, they are! and dumb as the day is long! (I have been on the phone with them every day for hours since last Thursday!). Every time they find the problem they accidentally disconnect me and I have to start over.

[CCCarole]

You could try posting your issue,  maybe someone could help you. maybe not.

OR, you could send an email to the We Can Help Comcast Team

We_can_help@cable.comcast.com

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

Your Comcast Account number

A link to this Thread

A detailed description of the problems