05-16-2013 06:11 PM
Comcast is the height of incompetence.
I have had subpar cable TV from them since I bought my condo, nearly 7 years ago now. This is in spite of at least a dozen technician visits to my unit alone, in addition to countless visits to my building. To save myself frustration, I, at one point, negotiated a discount and accepted the crappy service.
However, I now get no channels in one room of my home, and my remote/cable box do not work at all in the other room. I had a technician here a week ago, and he did nothing to resolve the issue. I have spoken with numerous supervisors to address the problem, and no one has helped me.
I think I need to bite the bullet and get a satellite dish. There does not seem to be anyone competent at Comcast--from the technical or customer service side. I am paying for absolutely nothing but frustration.
Does anyone know how to reach someone high up who actually knows anything?
05-16-2013 09:57 PM
If there is I have not ever spoken with them, in all my calls to Comcast. As far as I know none of them are even located in the United States. Just the beginning of this week I spoke to one in The Phillipines!! I say, what's the matter with hiring United States Citizens as customer service rep's??
05-16-2013 10:43 PM
Try this. These folks tend to be very helpful in these situations:
Send an email to the We Can Help Team..
link to this thread.
full details of the problems.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map