Customer Service

[Report2All]

So! I've experienced a very bad issue with Comcast! They have put my life in danger & this is not even the littlest bit of exaggerating. They put our phone numbers as listed when they were suppose to be un listed, unpublished! I'm tired of getting the run around & have now contacted corporate office, being paraplegic already how am I suppose to protect myself from a man that has threatened to kill me with an ak57, or other guns. Yet Comcast puts my number out there for him to get n see, and then they give me the run around. Wow! Shows they care. Wonder how many other people they have put in danger yet don't care if they get killed or not! Just today when I called the corporate office & spoke with the supposedly executive office, they still didn't seem to care! Wow! So when I get killed I guess they still won't care there's more customers out there to get to buy there services! Wow! This is what gets me!

[CCCarole]

I have notfied the Forums Administrator of your post.

[Report2All]

Every time I called in I would have to repeat th entire situation over to a new person, then they would transfer me & I would have to again repeat my situation over telling that person. They would tell me there resolution yet nothing would get done! So I would call back & again I'm back to repeating myself all over again several times over & over again to different departments or supervisors. Again they would tell me there resolution yet nothing would be done! So again I get back on the phone. Yet again here I go repeating myself over & over again what is this? Is this policy let's play with the customer till they can't take it no more? Well I'm about ready to build a website reporting this issue & others & let the public express there true feelings about Comcast! I can not believe I have to go through hoops, ladders, ropes, well let's just say its like a challenging phase Comcast puts there customers through. & I for one am not happy that my life being put at risk is a joke to Comcast & that I have to keep calling back & talk to someone for this. Why can't Comcast get things right? Instead they make me go through weeks of calling over & over to get what? That's why I'm reaching out to corporate but yet the man I spoke with still gave me moody attitood what is going on?

[Tony_Dean]

Wow. This sounds like a really bad deal.  

Probably need to speak to the Better Business Bureau or your state's State Corporation Commission.  

You can always file a Civil Suit as well.

[Report2All]

I am thinking about contacting an attourney. This has been upsetting me the entire time since I found out they didn't do there job. Then when you call them it's like they don't know who to transfer the call to so I end up talking to several people in one call & repeating myself so many times it's not funny! I'm scared my ex is going to get the info & come to kill me because of there mistake, yet nobody seems to know what department to transfer me to & when I tell supervisers they promise me different things on our account yet nothing gets done! Then when I call back it's the same thing all over again. Yet nobody seems to be concerned about Comcast putting my life in danger! Why is this I have no clue why people can be so crude. I should not be treated as a joke or that this matter is not important! How would anyone else feel if the shoe was on the other foot? I don't think anyone else would be sitting back relaxed & comfy cozy! No! They would be pitching a fit just like I am. However, I do have to say there have been maybe a couple of people that understood my issue & they couldn't do anything because they had no authorization to do anything. But when you talk with supervisers they tell you they will do something & when you find out they did not do it you end up in Comcast loop holerepeating yourself over & over! I'm really seriously about to build a website telling the world about comcasts lack of customer service professionalism. I'm tired of me calling them reminding them what they did to me & what they promised me yet to deliver! Do they think I'm going to just give up? Well perhaps! However, I'll do far more then that, & then some. I'll make sure it gets out EVERYWHERE! Comcast has the worst people in customer service that I have ever seen in my life, I either that there policy is to allow me to get killed on there expense. Wow. My vote will not be for Comcast too much longer, & when people ask for my opinion I will make sure to broadcast what Comcast has done!

[MissyLaneous]

Nothwithstanding your other issues, you definitely need a new telephone number and pronto.  Also, clarify if there the differnce between "unlisted" and "non-published"; there used to be a HUGE difference.  The "unlisted" meant it was not published but was available through directory assistance; and "non-published" meant that it could NOT be obtained from directory assistance.

Also, be sure to Opt Out of both internal and external telemarketing with Comcast.  Big money to be made by selling/renting/sharing personal information.

For the record, I have a restraining order against an ex, who happens to be an ex-law enforcement officer and who can get such things as my phone number from companies like Comcast (despite their so-called "privacy").  Still -- Comcast is the ONLY company to demand (very rudely) to have my number.  All the other companies understand that basic fact. 

[Report2All]

Wow! It looks like corporate is not going to do anything! They are being hard heads! So I'm livid at this time! There going to try & make it so that they look like I was not told I would get things on my account! Then to top it off there saying the account wasn't set up like that!!!!!!! HELLO I told the rep from Comcast what I needed done with my phone numbers! It's not my fault she didn't listen to direction! So because they have there account that's messed up & employees that make mistakes, corporate is no help don't waste your breath! There only going to send the complaint back down to your local office for a supervisers to call! NOBODY FROM PA, TALKS TO YOU! So, you may get the number & call it. But, your going to get a call from your local office. Corporate don't handle anything! So that's why I would say cable costs are the way they are! We pay everyone's pay in PA to sit there & when people call, they refer the call back to your are! Wow! So now I've got no resolution! & my life is is danger & Comcast don't care! Guess I should just sit back & wait for my death! & thank Comcast for ending my life.