03-01-2012 07:40 PM
Lost my internet connection today so I called customer service. Asked them if there was any activity in my neighborhood that could potentially be impacting my service.
DId all the troubleshooting - disconnect everything, power down, reboot, etc. No joy.
Comcast response: We'll be there Saturday!
So as I leave to take my daughter to an appointment, what do I see NEXT DOOR? Two (2) Comcast vehicle at the neighbor's house and two (2) techs. Told them I had lost service at 1535 (it's now 1745).
We'll check it out.
Called Customer Service and told them about the activity and their answer: But we have you scheduled for Saturday between 1300 and 1500.
Unbelievable. I really don't think they want me to continue as a customer.
03-01-2012 08:01 PM
And it gets better.
Online customer service (connecting to the internet via cell phone) says I'll escalate this to our priority service department. Expect a call.
So I get a call at 1947 - Apologize for your problems. Told him that they had two guys working next door earlier this evening.
His reposnse: Well it wasn't your address/account. And you have a service call scheduled for Saturday.
-* CLICK *-
I hope J.D. Power recognizes this company for their complete and utter failure in resolving customer complaints in a timely manner. Wish I could buy something with the apologies I've been offered.
And the worst thing is: We pay in advance for service...
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