06-29-2012 01:04 PM
Last week a Comcast rep came to my house to promote the new home alarm service. I made an appointment on Wednesday, June 27 for a morning installation. I made it clear that the installation would have to be complete by 1:00 so that I could make an appointment. At 12:56, the subcontractor who was supposed to install the system called to say that he would not be at my house until 1:30. I called Comcast to see what could be done and after effusive apologies, I was told that this was a new service that and that no one knew much about it. Not a good sign. A supervisor at Comcast called an installation supervisor who promised to be at my house between 8:00 and 9:00 Friday June 29th. At 9:00 the installer called to let me know that he would not be at my house for several hours and that the job could not be done by 1:00 when I need to leave for a meeting.
Again, I called Comcast to see what had gone wrong the second time. I spoke with a supervisor named Damien in Mexico who couldn't fix things for me today. He rescheduled my installation for Monday morning. I explained that it would have to begin at 8:00 because I would have to leave the house at 1:30 for an appointment. I'm beginning to wonder if this will ever happen and if COMCAST/Xfininity is really ready to offer this service. I'm a long time COMCAST customer; but, I'm looking around today for a more reliable service provider. COMCAST hasn't earned my confidence that they can actually protect my home.
was told between 8:00
06-29-2012 03:28 PM
i set up an appointment today and they gave me 4 hour time frame (8am-12noon).they called around 10:30 saying that they are too busy and that they can't make it to my house after 6pm tonight! i called cmcast and they said that the technician will come sooner. then i got a text frm my husband saying that the tchnician will be here after 2pm. i told my husband to call them back and say we don't want their service.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map