There is a $44.99 for WWE Summerslam PPV item which we did not order.
It was ordered when we were all asleep and according to Diana it was watched. I asker (and she was like a broken record) "I am sorry but my system says that you watched it"
Eventually I indicated to her that if she can see that I watched this WWE nonsense, surely she can see my other PPV patterns, if I ever ordered anything other than movies. She acknowledged that I have never ordered any such thing as WWE.
I said:
1) Clearly I don't watch WWE, farless for PPV WWE (or any other sports)
2) I am saying no one was awake at that time
3) There is a problem with the software on the box and I reported that last month
4) I have paid for hundreds of $$ in PPV before why would I dispute this one
She said:
"I am sorry but my system says that you watched it"
Me:
Can I escalate this? What are my choices?
She said:
"I am sorry but my system says that you watched it, so I cannot give you credit for it"
NO matter what I asked she said:
"I am sorry but my system says that you watched it"
You know what I am sorry but if I can't resolve this quickly (meaning drop this WWE PPV). MY systems are saying that I will be discontinuing all of my services with Comcast.
Look for a response to this thread from the forum administrator. He will want you to provide him with information about your account via email. Don't post account information here.
Thank you very much kind sirs. What is proposed that I do with this bill in the mean time? Because if I pay it, that is acknowledgement that I DID order said PPV.
As a follow up this was solved 100% in a 2 minute phone call from Comcasts' Executive Offices. This could have only have been achieved through this forum and the admins.
