Customer Service

[mrkmwatson]

We switched ove ro Xfinity/Comcast in September and part of the package was a $250 Visa Gift card which we have never received. I checked on it in December and was told that three months have to pass before it is sent out. Well now it is almost five months and no card

[CCCarole]

See this clickable link from the top of the page:

http://forums.comcast.com/t5/Customer-Service/UPDATED-Visa-Card-Issue-Instructions/m-p/1047467/messa...

[veal182]

Its going on four (4) months I have not recieved my Visa gift card yet. They say give it 90 days its been over 90 days still have not got yet.

[CCCarole]

Send an email to the We Can Help Team.

we_can_help@cable.comcast.com

Include:

full name

service address

phone number

account number

link to this thread

full details of the problems

You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.

[veal182]

The email address you provide for the help team does not work. All you people do is give people the run around.

[CCCarole]

The email address most certainly does work.  Are you using the _ (underline) needed for the email address?

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[veal182]

Again Everytime I try and go to that site it wants to go to microsoft outlook I do not have that I run off of windows 7 through internet explorer.

[CCCarole]

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veal182 wrote:

Again Everytime I try and go to that site it wants to go to microsoft outlook I do not have that I run off of windows 7 through internet explorer.

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It is an EMAIL address to send an email, it is NOT a website.

If you don't have Outlook configured, send the email via XfinityConnect (Comcast email)

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