Posted by
New Visitor
Member Since: ‎09-16-2010
Posts: 1

Ordering Movies

My husband doesn't see very well and ordered a movie by mistake which cost us something like 14.00 extra. Is there a was to turn this option off? He didn't know he did it and didn't watch it.

Posted by
Cable Expert
Member Since: ‎06-27-2009
Posts: 11,868

Re: Ordering Movies

You can go to "parental controls" on your cable box and change settings. You can require a PIN number to order movies. That makes it a lot harder to accidentally order a movie. You can call 1800-XFINITY for help with this. If you didn't watch the movie you ordered, they will take it off your bill too.