07-02-2012 11:07 AM
5/19/12 - Spoke with Janis who assured me the problem I was experiencing with my new cable service that I added to my Internet service was outside. It seems I did not have a strong enough signal so that when I added Internet, cable would not work. They needed to replace the wire going into my house. An appt. was set up with Taquita for May 22, 2012 between 3 and 5 PM
A service technician came, not to replace outside problem, but to check once again inside to make sure that all of my connections were in order. He also added a booster inside the house to the TV and Internet (this was not right to do according to another technician that came at a later date).
5/30/12 - Another technician came out because although we were now getting Internet and TV, the Internet was slower than it had been in the past. Internet upload speed was always at a little over 3 mbps and now was down to .5 mbps. He checked everything out and kept telling me my upload speed was really good. I kept telling him that doesn't help me upload a website that I maintain with graphics and pictures. He left telling me that someone else had to come to replace the outside wire.
For the rest of the month and early into June, I kept calling to find out when this wire was going to be replaced, all the time checking to see if my upload speeds would increase. I was assured it was going to be done "soon." My upload speeds remained at .5 mpbs.
6/22/12 - There was an outage in the whole area. When I spoke with Darryl at Comcast, I was told that we would have our wire installed right after they fixed the area outage. Was never fixed.
6/25/12 - Spoke with Maricel in the Chat support. I explained my problem and asked for help. She ran speed tests, made some adjustments on her end, checked my equipment, and she once again scheduled a service call.
6/27/12 - David #5902 came to the house again and checked all my connections and the outside wiring. He informed me that the modem should never have been put on the booster and left it on the TV. Download speed and upload speeds immediately dropped further. David looked on the schedule to see when the wire outside was going to be replaced and couldn't find it on the schedule. (Surprise, surprise). He placed an order for this work to be done again. As of this date, 7/2/12, I am still waiting.
6/29/12 - cable and internet out for 3 hours.
7/2/12 - cable and internet out for 3 hours.
To say I am disgusted and mistrusting of your company and your customer service, is an understatement. I am at this point looking for a new service provider. .5 mbps for an upload speed when I was promised at least 6.0 mpbs with a booster is deceptive and fraudulant. My next letter is to the government overseer of your services here in Florida.
07-02-2012 11:10 AM
Though it’s not clear this is primarily a customer to customer forum
To get help, you can drop a note to Comcast corporate customer service (firstname.lastname@example.org).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
A link to your post
07-22-2012 07:31 AM
I have called every contact possible at Comcast with no conclusion to this problem. I had to vent my frustrations and I did it here. It is July 22 and once again, I spoke with two Comcast people. The first was to get a $10 charge removed for an unauthorized service and the second was to find out when the wire to my house would be replaced. Went through all the hoops again and was promised the problem would be taken care of on a "priority" basis. Fat chance.
07-22-2012 10:46 AM
Yes, I understand your frustration.
I changed my plan (after three months of speaking with every outsourced rep Comcast had hired) and when I received my bill, there was a $10.00 fee for the change. At no time did the rep give full disclosure about the charge.
I have spoken to THREE reps about having the charge as well as the taxes charged for the $10.00 credited to my account.
Still haven't gotten that credit.
I've asked for the best way to contact the head of Comcast Custoemr Service, Rick Germano > Nothing but the run-around.
But Comcast is really quick to give you the email address where you can write. Just not sure what good that will do,however, since I'm still waiting for a reply to my email.
I hope that you get a quick resolution to your issue.
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