Customer Service

[Veryupset]

I am so upset with comcast!! i could just scream!! I've had comcast phone service for almost three years now. However, it has recently been brought to my attention that all my private information (address, and phone number) is published on the internet without my consent. When i became aware of this, which was about two weeks ago. I immediately called customer service, and asked them to make all my private information unpublished. They responded by telling me they would have to charge me an extra$ 1.50 per month on bill for my information to be unpublished, which i agreed too. Then they said it would take about a week for information to be completly off the internet. A week had passed and still my information is still on the internet. So i called customer service yet again for the second time to find what was going on, the operator said "give it one more day." Not only did i give it one more day, i gave it one more week. Which is today!!! A total of two weeks since my original complaint, and still i am not getting the results that i wish, which is my right to safety, and privacy!!  So guess what i did today?? Give up?? Well it shouldn't be a  shocker, i called comcast customer service for the third time!! The operator this said she had noticed mistakes the two other operators i spoken with previously had made. She said it should all be cleared up in 48 hours. After that i asked to speak with a supervisor in regards to this matter. She then responded that no supervisor was available, and that supervisors only make call backs. That is the most ridiculous thing i have ever heard in my life. I may have no other choice but to report comcast to the better business buearu, if this is not cleared up within the next 48 hours. This is a very dangerous practice, and it could put people lives in jeopardy.   Sincerely Veryupset  

[CWH803]

VU says that "private information (address, and phone number) is published on the internet." and says Comcast did it.

This could be a significant privacy problem.  Where did you see the "private information"?  Why do you think Comcast published it?

This is a Help Forum of Comcast Users. I'll get a Comcast Moderator involved.

[lunski]

Hello,

I will escalate this to our regional offices for further review.

[Again]

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Veryupset wrote:
I am so upset with comcast!! i could just scream!! I've had comcast phone service for almost three years now. However, it has recently been brought to my attention that all my private information (address, and phone number) is published on the internet without my consent. When i became aware of this, which was about two weeks ago. I immediately called customer service, and asked them to make all my private information unpublished. They responded by telling me they would have to charge me an extra$ 1.50 per month on bill for my information to be unpublished, which i agreed too. Then they said it would take about a week for information to be completly off the internet. A week had passed and still my information is still on the internet. So i called customer service yet again for the second time to find what was going on, the operator said "give it one more day." Not only did i give it one more day, i gave it one more week. Which is today!!! A total of two weeks since my original complaint, and still i am not getting the results that i wish, which is my right to safety, and privacy!!  So guess what i did today?? Give up?? Well it shouldn't be a  shocker, i called comcast customer service for the third time!! The operator this said she had noticed mistakes the two other operators i spoken with previously had made. She said it should all be cleared up in 48 hours. After that i asked to speak with a supervisor in regards to this matter. She then responded that no supervisor was available, and that supervisors only make call backs. That is the most ridiculous thing i have ever heard in my life. I may have no other choice but to report comcast to the better business buearu, if this is not cleared up within the next 48 hours. This is a very dangerous practice, and it could put people lives in jeopardy.   Sincerely Veryupset  

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Unfortunately, this is an age where it is easy to get information about anyone on the internet.  This isn't necessarily a Comcast problem.  For years I'd had an unlisted unpublished phone number, and last I knew, that number wasn't published, but everything else about me showed up on the internet.  Whenever you take out loans, mortgages, etc, your information is "out there".  Currently, I don't have a phone in my name, although we do have a phone in our household.  Imagine my amusement and shock when I discovered that the phone number listed in my wife's name [I should mention she legally goes by her maiden name, but her married name is on the phone bill] not only shows her married AND maiden names by MY name also associated with that phone number.  How fun is THAT, especially since the phone company, in this case AT&T, did not KNOW her maiden name!

There is no private information any longer on the internet.  While George may escalate this, I seriously doubt that Comcast can "fix" this for you.  It's a real shocker, to be sure, but it's now become a way of life.  The only fix I know is for you to never have a public utility bill, never have a mortgage, and never take out any loans - indeed, never have any kind of a paper trail.

[Barmar]

Don't all phone companies normally publish your number and address in phone directories, unless you pay extra for an unpublished number?

This has nothing to do with the forums, I'm moving it to the Customer Service forum.