Customer Service

[susansmithpurdy]

I have an unburied, unsightly orange cable running across the front of my house ( in the street)  from the box on one side to the box on the other. It's been there for weeks now.  I realize that  taking it around the back of the house where it's easier to bury would have used lots more cable but this is unacceptable to me and to my neighbors.

Getting through your phone system is a time consuming nightmare. My arthritis is too bad to be on hold that long!

FIX IT!

Susanna Purdy

[CCCarole]

The Help Forums are monitored primarily by other customers like yourself.  We do not have access to your personal information. Please do not post any personal information here in the Forums though, because the forums are public. When did you call 1-800 comcast and reported the problem? 

I will notify the Administrators of your problem.  Watch for a reply here, in this Thread.

[ComcastLarry]

susansmithpurdy-

I've made the local area aware of the line that needs to be buried. Someone will be contacting you soon.