06-13-2012 08:40 PM
OK, so I am on a limited income. I recieve one paycheck every month. Excessive installation charges that were supposed to be reembursed keep being taken off and readded. I have phone and internet only. Each month since I have joined my bill has been well over $100.00. This month I got paid on the 13th. They suspended my service. I HAVE NOT MISSED ONE MONTH. What the heck. I changed from the phone company to this. I am paying more money for more hassell. Please tell me this will all end and things will come up smelling roses????
06-14-2012 09:25 AM
To get help, you can contact Comcast Corporate Customer Service (firstname.lastname@example.org) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.
06-14-2012 09:29 AM
call your states consumer protection and also call the FCC. both are most helpful. my state ( florida) mediates and it goes against them in their public records which they told me is bad for comcast. fight them where it hurts, their relationship with regulators. if every one only complains on forums but not to the fcc, how do they build a case aginst them?
06-14-2012 12:04 PM
The fcc is not the right place, the fcc regulates content. You have to go to your towns utility board and complain there, comcast is too big and the govt does not want to bother.
06-14-2012 01:52 PM
Customers that have formal complaints should contact their local franchising authority. A franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact Comcast or your local town or city hall.
Complaints handled by your franchising authority:
-Rates for basic service and equipment, installation and service charges related to basic service and "enhanced basic". (This refers to the lowest levels of cable service.)
-Customer service problems, including billing disputes, office hours, telephone availability of personnel, installations, outages and service calls.
-Franchise fees, which are determined and retained by local governments.
-Signal quality, including interference and reception difficulties.
-Use of public, educational, and governmental (PEG) channels.
The FCC only handles complaints about:
-Equal Employment Opportunity (EEO) complaints.
-Signal leakage from cable systems.
-Cable home wiring questions.
-Commercial limits for children's' programming.
-Indecency and obscenity.
06-15-2012 05:01 AM
it nevers ends and the best you can hope for is that they give your deposit back i have the same trouble 6 month trial never got the billing right charge me to pay my bill rent me the modem I own and they charge me 7.00 a month every month they say the took it off then the next month they shut down service saying i did not pay all my bill thats right they put the 7.00 charge back on to rent a modem i bought and paid for then they try to tell you they do not sell modems LOL they suc+
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