07-24-2012 11:07 AM
We started using Comcast in the early 1990's and canceled yesterday. Customer service is pathetic. I was told that I was not on the account and that she could not speak with me. I explained to her that my husband had authorized me to speak about this account before and that it should be on record somewhere. She insisted that I was not on the account and would not speak with me. I finally got my husband on the line, and she said that the info that he gave her was incorrect. Seriously? I think that he should know his own SSN#. I gave her the account number, however she said that it did not match the SS# on file.
Keep in mind that we have been with Comcast since the early 1990'S. She was not understanding at all and started to interupt me when I spoke. What ever happened to "the customer is always right"? After debating with her further, we canceled our account.
Comcast lost a long time customer because they do not know how to listen to their exsisting customer base.
07-24-2012 12:26 PM
Gotta love (NOT) those nimble and accurate data entry folks at Comcast. What if you were delinquent ... that info would get posted to someone else's SSN.
That said, you might want to double check to make sure that Comcast has everything correct on your account. You mentioned that you cancelled (I think) so be sure you have the SSN stuff sorted AND get a receipt for returned equipment. Keep the receipt into the 22nd century.
07-25-2012 07:55 PM
Same things have happened to us. We also have had comcast for years and might switch because, we too, are fed up with the inept Customer Service. Just yesterday, I called and they had our SS# wrong that was on file. When there is a problem, it takes hours and hours of phone calls, and it is sooooo frustrating. I've also been interrupted and I could go on and on and on.
07-26-2012 12:42 AM
It's a simple matter of respect and doing what you say you are going to do. Mistakes happen--admit them and FIX the problem without the poor customer having to spend hours on the phone.
07-26-2012 08:03 AM
I hope I have cancled my comcast account for the last time! I started out with Time Warner in the 90's and had some service issues with them so I dropped them. Just standing in line to drop off the equipment is a pain. Never a good day to do this. Expect 45min to one hour for this. As to the service. When I signed up for the phone service I didn't know how shakey it was. Once a month I would report it out. Then they wanted to contact me about appointment times by calling the phone that was reported out of service!!
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