I ordered a Double Play $40 promotional offer online, and that's where the problems began. Comcast was unable to port my phone number--that I've had for over 20 YEARS--so I cancelled my first order three days after placing it (the techs were trying to port my number to California, when I live in a different state--so they just gave me a new number without contacting me for permission).
After cancelling that first order, I place another, identical order. Everything looked fine until installation day. That day, I discovered that AGAIN Comcast gave me a new phone number, claiming I had not requested a phone number port. So, I used the phone system to submit the required 3rd party release that I had ALREADY submitted. Luckily, I had not yet cancelled my old phone service and was able to get my number ported--five days later. I have an 89-year-old father-in-law with Parkinson's, and was cut off from him. Luckily, I have a basic cell phone so it wasn't a complete disaster.
The day that my phone number was ported, I lost phone service. Comcast had disconnected the "new" number but not reconnected my old number. I had to wait for four hours to get any phone service at all. That day, I received a bill for $178-- a bill that included a double-billing for installation charges. I called to complain and went through 15 or 16 company reps. Each time, they told me that my order was impossible because no such promotion exists. I was sitting at my computer, looking at both my order confirmation and the promotions page, each of which confirmed my order.
Finally, someone believed me. They supposedly corrected my bill; what really happened is that my bill dropped to about $110 and my internet was dropped to basic speeds. This, despite the fact that I was promised that I would get blast internet for 6 months to make up for my troubles. The next day, my service was completely disconnected. I had no service for half a day and spent two hours on the cell phone trying to get the problem corrected.
As it stands, I have been given a generous amount of credit toward my bill. That would be great, except that I still am stuck with basic internet and my bill is $110 a month--not the $40 + rental and taxes/fees it should be. I have contacted Comcast several times in the past two days, but have not received a single return call.
Keep in mind that this is the short version of my story, which actually includes dozens of calls I haven't detailed in this posting. Over the course of two weeks, I have been lied to, called a liar, had my billing changed at least four times, and lost service twice. I am p!ssed. If Comcast doesn't honor its contract, I will contact the State Attorney and my local PUC. I will also begin contacting media outlets. I am dead serious. No one should have to put up with this, particularly when there isn't any available competing service because we're dealing with a regulated monopoly.
